First Shift Data Center Operations Technician III

Pace Industries, LLC; Buffalo (NY); On-site; USD 57,000 - 77,000; Full time

Job summary

Rackspace Technology is seeking a Data Center Operations Technician for our Buffalo, NY data center. You will own IT infrastructure including customer configurations, ensuring security, operation, and 99.999% uptime.

Based onsite on 1st shift, you will monitor tickets, perform hardware repairs, install storage and networking gear, and manage OS and firmware updates across Windows, Linux, and VMware environments. This role requires a hands-on, detail-oriented approach to keep systems reliable.

Qualifications

• US citizen required.
• High school diploma or equivalent required.
• At least 2 years in a data center environment.
• Ability to build, repair or upgrade hardware components.
• Strong RAID storage knowledge.
• Must be able to lift 50 lbs overhead.

Responsibilities

• Monitor and triage the internal ticketing system to support customers.
• Perform OS storage troubleshooting and upgrades, including RAID changes.
• Provide hardware support and upgrades for servers (Windows, RHEL, Ubuntu, VMware).
• OS installs and maintenance (PXE, firmware updates, basic troubleshooting).
• Install or remove fiber or copper cabling.
• Layer 1 network testing and resolve connectivity issues.
• Install network devices (switches, firewalls, load balancers).
• Install storage hardware (DAS, NAS).
• Handle customer maintenance requests including hardware changes and cabling.

Skills

US Citizenship

Data Center Experience

Hardware build/repair/upgrade

RAID storage configurations

Lifting 50 lbs

Customer support experience

Education

High School Diploma or equivalent

Job description

Job Summary

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Work Location/Shift: Onsite Buffalo, NY – USA Shift: 1st

Key Responsibilities

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Simple operating systems administration can include setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Installation or removal of fiber or copper cabling.
• Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
• Installation of hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Qualifications

• Must be a US Citizen.
• High School Diploma or equivalent is required.
• 2-years’ experience working in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must be able to lift 50 lbs. overhead.

Compensation

#LI-Onsite #LI-AS Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $57,371.00/year in our lowest geographic market up to $76,529.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

Learn more about benefits at Rackspace.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world‑class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology.

While we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

Equal Employment Opportunity

and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

Disability Accommodation

If you have a disability or special need that requires accommodation, please let us know.

Company Values

• Embrace Technology.
• Empower Customers.
• Deliver the Future.
• Excellence: We’re an accountable, disciplined, high-performing company with proven results.
• Customer-driven: We’re proactive, collaborative and committed to success for our customers.
• Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions.
• Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey.
• Compassion: We’re one team, doing the right thing for our customers, communities and each other.

Could that be you?