Second Shift Data Center Operations Technician IV

Pace Industries, LLC; Buffalo (NY); On-site; USD 68,000 - 90,000; Full time

Job summary

Rackspace Technology in Buffalo, NY is seeking a Data Center Operations Technician responsible for IT infrastructure and customer configurations within the data center environment, ensuring security, operation, and 99.999% uptime.

You will monitor and respond to tickets, perform server hardware/OS installations, RAID configurations, and network cabling tasks, while maintaining hands-on support for Windows Server, RHEL, Ubuntu and VMware ESXi in a fast-paced environment.

Qualifications

• Requires US citizenship.
• High school diploma or equivalent.
• 5+ years of data center experience.
• Ability to build, repair, or upgrade hardware.
• Strong RAID storage knowledge.

Responsibilities

• Monitor and triage the internal ticketing system to provide customer support.
• Perform storage troubleshooting, upgrades, and RAID configuration changes.
• Provide hardware support/upgrades for Windows Server, RHEL, Ubuntu, or VMware ESXi.
• Carry out OS installation and basic network configuration (IP assignments, PXE).
• Install or remove fiber or copper cabling; test connectivity.
• Install network devices (switches, firewalls, load balancers) and storage hardware (DAS/NAS).
• Complete customer maintenance requests including cable routing and cabinet mounting.

Skills

Data center operations

Storage RAID configurations

Hardware troubleshooting

Networking basics

Ticketing system experience

Education

High School Diploma or equivalent

Tools

Windows Server

Red Hat Enterprise Linux

Ubuntu Linux

VMware ESXi

Job description

Job Summary

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Work Location / Shift

Onsite, Buffalo, NY – USA; Shift: 2nd

Key Responsibilities

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Installation or removal of fiber or copper cabling.
• Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
• Installation of hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Qualifications

• Must be a US Citizen.
• High School Diploma or equivalent is required.
• 5-years’ experience working in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must be able to lift 50 lbs. overhead.

#LI-Onsite #LI-AS

Compensation

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $67,568.00/year in our lowest geographic market up to $90,125.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

Values

Excellence: We’re an accountable, disciplined, high‑performing company with proven results.

Customer‑driven: We’re proactive, collaborative and committed to success for our customers.

Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions.

Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey.

Compassion: We’re one team, doing the right thing for our customers, communities and each other.

We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field. Could that be you?

Equal Employment Opportunity

We are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

If you have a disability or special need that requires accommodation, please let us know.

Empowerment Statement

Embrace Technology. Empower Customers. Deliver the Future.