Third Shift Customer Service

Planet Fitness Franchising, LLC; Gahanna (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-known fitness franchise is seeking an Overnight Customer Service Representative to provide exceptional service and maintain cleanliness during the night shift from 10 PM to 6 AM, Monday through Friday. The ideal candidate shares a passion for health and fitness and holds a high school diploma. Responsibilities include welcoming members, handling inquiries, and ensuring the overall upkeep of the club.

Qualifications

• Customer service skills required.
• Must demonstrate punctuality and reliability.
• Must be at least 18 years old.

Responsibilities

• Provide exceptional customer service to club members.
• Manage front desk activities including member tours and registrations.
• Maintain cleanliness and safety in the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Ability to empathize and problem-solve

Diplomatic communication

Education

High School diploma/GED equivalent

Job description

Job Summary

The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service


• Handle all front desk related activities not limited to:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check ID and Member barcodes into the system
  
  
  • New member sign-up
  
  
  • Take prospective members on a tour of the club
  
  
  
  


• Facilitate needed updates to member’s accounts


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed


• Assist in maintaining the neatness and cleanliness of the club


• Assist in monitoring for safety of persons and cleanliness in the club


• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.


• Stock locker rooms with proper supplies/paper products.


• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.


• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred


• Basic computer proficiency


• A passion for fitness and health


• Upbeat and positive attitude at all times


• Punctuality and reliability is a must


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations


• Strong listener with the ability to empathize and problem solve


• Demonstrate diplomacy in all interactions while using appropriate behavior and language


• High School diploma/GED equivalent preferred


• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift


• Continual talking in person with members and answering incoming membership calls


• Must be able to occasionally lift up to 50 lbs


• Will dilute and clean with chemicals during shift


• Clean and sanitize equipment and often used surfaces in the club


• Monitor club and assist members throughout entirety of shift