Third-Party Claims Coordinator

Fleet Response; Hudson (OH); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Fleet Response in Hudson, OH is seeking a Third-Party Claims Specialist to provide administrative and operational support across the third-party claims process. You will work with Senior Claims Representatives to set up claims, coordinate vehicle repairs and rentals, and ensure timely payments and documentation.

The role emphasizes accuracy, timely follow-up, and professional customer service while supporting efficient resolution of claims.

Qualifications

• High school diploma or GED.
• Previous administrative, clerical, customer service, or related professional experience.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, deadlines, and follow-up responsibilities.
• Demonstrated professionalism, dependability, and willingness to learn.

Responsibilities

• Review and send FNOL notifications according to client requirements.
• Provide administrative support throughout the claims process, including creating, gathering, mailing, and uploading documentation.
• Coordinate towing services and monitor shared departmental inboxes.
• Contact claimants, clients, vendors, repair facilities, and other parties to obtain information and documentation needed to process claims.
• Assist with managing third-party claims from initial setup through resolution.
• Monitor vehicle repairs and follow up with repair facilities to identify and address potential delays.
• Coordinate rental vehicle arrangements, including verifying client parameters, initiating rentals, communicating rental terms, and processing authorized extensions.
• Review supplemental repair requests and process approvals within established guidelines and authority.
• Monitor open claims, repairs, rentals, and outstanding items to support timely claim resolution and cost-control efforts.
• Maintain accurate and timely documentation of claim activity, correspondence, decisions, and follow-up within the claims management system.
• Process payments for vehicle repairs, total-loss settlements, and other applicable claim expenses accurately and within established timelines.
• Maintain consistent follow-up on open claims, emails, outstanding documentation, and assigned action items.
• Respond to claim-related questions from clients, claimants, vendors, repair facilities, and internal departments.
• Communicate professionally and respectfully with individuals throughout the claims process, including when handling difficult or sensitive situations.
• Ensure assigned claim-handling activities comply with applicable company procedures, client requirements, and federal and state regulations.
• Manage a high volume of claims while meeting established productivity, quality, cycle-time, and customer-service expectations.
• Review assigned claims to ensure required documentation and activities are completed before closure.
• Apply coaching and performance feedback to support continued development and performance improvement.
• Assist with training and mentoring team members as assigned.
• Collaborate with peers and leadership to support departmental goals and process improvements.
• Perform other duties and special projects as assigned.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

Claims management systems

Job description

Fleet Response in Hudson, OH is seeking a Third-Party Claims Specialist to provide administrative and operational support across the third-party claims process. You will work with Senior Claims Representatives to set up claims, coordinate vehicle repairs and rentals, and ensure timely payments and documentation.

The role emphasizes accuracy, timely follow-up, and professional customer service while supporting efficient resolution of claims.