Thermal Springs & Wellness General Manager

CASCADA Thermal Springs + Hotel; Portland (OR); On-site; USD 140,000 - 210,000; Full time

Job summary

CASCADA Thermal Springs + Hotel in Portland, OR, seeks a General Manager, Thermal Springs + Wellness to lead daily operations of our Thermal Springs facility and spa. You will drive financial performance, service quality, and staff development, reporting to the Managing Director and coordinating across departments to exceed guest expectations.

This executive role requires hands-on leadership, budget management, staff recruitment, and program development to grow membership, elevate guest

Responsibilities

• Developing and monitoring financial strategies to increase revenues while controlling operating expenses, monitoring annual budget and forecasts, reviewing monthly financial statements, implementing inventory management and purchasing procedures, as well as monitoring and adjusting staffing levels, spa service appointments and operational expenses, to maximize spa profitability.
• Assisting with the screening and selection of all qualified spa candidates, communicating performance expectations, providing Associates with ongoing feedback, mentoring, and conducting official performance reviews. Preparing work schedules for all teams to ensure team satisfaction and cohesion.
• Providing Associates with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
• Developing and enforcing standard operating systems. Coordinating new hires and continuing training programs and ensuring the facility is maintained to high spa standards.
• Work in partnership with Directors of Facilities and Housekeeping to ensure all spaces within the Thermal Springs, Spa, and Fitness areas remain clean and in excellent working order.
• Strategically and proactively developing programs to increase revenue-generating opportunities, enhance the guest experience, and increase the repeat guest base. Creating Wellness and Fitness experiences that align with guest interests and ability levels.
• Establishing beneficial partnerships with all product, equipment, and supply vendors that include competitive pricing, technical support, training programs, and co-op promotions.

Job description

CASCADA Thermal Springs + Hotel in Portland, OR, seeks a General Manager, Thermal Springs + Wellness to lead daily operations of our Thermal Springs facility and spa. You will drive financial performance, service quality, and staff development, reporting to the Managing Director and coordinating across departments to exceed guest expectations.

This executive role requires hands-on leadership, budget management, staff recruitment, and program development to grow membership, elevate guest