Retail Manager: Elevate Guest Experience & Revenue

CASCADA PDX LLC; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Robust PTO and benefits

Job summary

CASCADA Thermal Springs Spa and Hotel in Portland, OR, is seeking a Retail Manager to drive boutique revenue and oversee inventory and operations.

You will build and coach a retail team, curate on-brand product assortments, and ensure guest-centric service that aligns with CASCADA's wellness ethos.

Working with the Director of Spa + Wellness, you will steward merchandising, promotions, and reporting to grow profitability while delivering exceptional guest experiences.

Qualifications

• 4+ years of retail management experience (hospitality, spa, or wellness industry preferred).
• Proven experience with point-of-sale (POS) and inventory management systems.
• Experience in trends, retail calendar ordering windows, seasonal items, etc.
• Strong leadership and team development skills with a track record of achieving sales targets.
• Analytical mindset with ability to measure success against revenue, margin, and guest satisfaction goals.
• Proactive, collaborative, and energized by creating exceptional guest experiences.

Responsibilities

• Oversee day-to-day operations of the retail boutiques, ensuring a welcoming, well-organized, and on-brand shopping environment.
• Develop and execute visual merchandising strategies that highlight seasonal products, promotions, and new arrivals.
• Monitor stock levels, coordinate replenishment, and minimize shrinkage through effective inventory controls.
• Any other duties as assigned.
• Hire, train, schedule, and supervise retail associates to ensure consistent, high-quality guest service.
• Set individual and team sales goals, coach staff on product knowledge and upselling techniques.
• Foster a positive, collaborative team culture aligned with CASCADA's hospitality standards.
• Drive boutique sales performance against revenue targets, identifying opportunities to increase average transaction value and conversion.
• Partner with vendors to negotiate pricing, terms, and promotional opportunities alongside senior leadership.
• Analyze sales trends and guest preferences to inform purchasing decisions and product assortment.
• Ensure every guest interaction in the boutique reflects CASCADA's commitment to hospitality, wellness, and connection.
• Resolve guest concerns related to retail purchases, returns, and exchanges promptly and professionally.
• Communicate directly with guests and members alongside the membership team to promote retail offerings tied to their wellness journey.
• Work the retail and wellness desk spaces as required.
• Monitor and report sales, inventory, and margin performance to leadership.
• Track key metrics (sell-through rate, shrinkage, average transaction value) and recommend tactics to improve performance.
• Partner with marketing and membership teams to align retail promotions with campaigns and guest communications.

Skills

Retail management

Leadership

Sales targeting

Guest service

Analytics

Tools

POS systems

Inventory management software

Job description

CASCADA Thermal Springs Spa and Hotel in Portland, OR, is seeking a Retail Manager to drive boutique revenue and oversee inventory and operations.

You will build and coach a retail team, curate on-brand product assortments, and ensure guest-centric service that aligns with CASCADA's wellness ethos.

Working with the Director of Spa + Wellness, you will steward merchandising, promotions, and reporting to grow profitability while delivering exceptional guest experiences.