Therapy Support Specialist

City of Lincoln; Eugene (OR); On-site; USD 38,000 - 46,000; Full time

Job summary

Slocum is seeking a full-time Scheduling and Reception Clerk for the Therapy department. You will greet patients, verify demographics, enter new insurance, and manage scheduling using NextGen EHR. This position involves patient-facing duties and coordination with therapists.

Experience in a medical office with scheduling is required or preferred. This role is on-site and offers benefits as part of a full-time package.

Qualifications

• Experience with patient scheduling in a medical office.
• Therapy experience is preferred.
• Strong communication and organization skills.

Responsibilities

• Create accounts and verify demographics; edit as needed.
• Take phone calls and walk-ins for scheduling.
• Create cases for therapy in NextGen EHR.
• Document in patient EHR.
• Verify orders and schedule with appropriate therapist.
• Forward medical concerns to the appropriate department.
• Collect co-pays and payments on account.
• Notify staff to obtain authorization.
• Coordinate care with scheduling department.

Skills

Customer service

Phone communication

Medical office experience

Data entry

Tools

NextGen EHR

Insurance verification system

Billing software

Job description

• Job Category 51
• Employee Type Non-Exempt
• Manage Others No

SCHEDULING

• Creating accounts and verify demographic/ adding and editing when needed
• Taking phone calls and walk ins for scheduling
• Creating cases for therapy NextGen
• Appropriately documenting in patient EHR
• Verify orders and schedule with appropriate therapist
• Forward medical concern to the appropriate department
• Making and taking phone calls
• Monitoring therapist schedules
• Notify appropriate staff to obtain authorization
• Various reports and clerical duties
• Verifying covered benefits for select insurances
• Working with scheduling department to coordinate care

RECEPTION

• Greet patient upon arrival to therapy
• Verify all demographics and edit as needed
• Obtain all required signatures and paperwork upon arrival
• Enter new insurance
• Copy insurance card to be scanned into patients records
• Obtain all required signatures and paperwork upon arrival
• Various reports and clerical duties
• Collecting co pays and payment on account
• Making and taking phone calls
• Checking voicemails and returning calls
• Notifying appropriate staff upon patient arrival
• Condition for upcoming appointments

Requirements

This position requires experience working with patient scheduling and/or reception in a medical office environment. Therapy experience preferred.

Summary

This position is responsible for clerical support to the Therapy department at Slocum, including reception and scheduling functions. This is a patient facing role in the therapy department. This is a full time position that qualifies for benefits.

Slocum is an EEO/AA/M/F/Vet/Disability employer.