Therapy Services Office Manager

Northern Waters Casino Resort

Michigan

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Employee Meal Discounts

Gas Discount at Citgo C-Store

Golf Discounts

Paid Lunch

Paid Holidays

Job summary

Northern Waters Casino Resort is looking for a Therapy Services Office Manager to coordinate daily operations within the therapy services department. This role involves scheduling patients, communicating treatment plans and benefits, verifying patient information, and maintaining provider schedules. Candidates must possess a high school diploma, have excellent interpersonal skills, and be self-motivated. Additional benefits include employee meal discounts, gas discounts, and comprehensive health benefits after 90 days.

Qualifications

Must be able to pass a pre-employment drug screen and applicable background checks.
Experience in a fast-paced healthcare environment is preferred.

Responsibilities

Schedule patients for various therapy services.
Communicate with patients regarding their appointments and benefits.
Maintain provider schedules and manage appointments.
Monitor and manage intake information for new patients.

Skills

Excellent interpersonal and communication skills

Time management

Self-motivated

Confidentiality

Education

High school diploma or equivalent

Job description

The therapy services office manager role is crucial to the daily operations within the therapy services department. They are responsible for communicating with patients and coordinating schedules for all providers within the therapy services department. They also serve an important role of verifying patient information including contact information and insurance information and assuring patients understanding of their therapy benefits as well as their treatment plans. They also have an important role in communicating with other departments to ensure LVDHC’s continuity of care standards are being met.

Primary Responsibilities:

Scheduling patients for physical therapy, health and wellness, and chiropractic.
Monitoring changes within provider schedules.
Communicating with patients about their appointments via phone call or through the patient portal.
Following up on missed appointments or cancelations to ensure consistent care in accordance with the patients’ treatment plan.
Monitoring patient benefits to assure patients are understanding of their benefits, submitting prior authorization for therapy services when applicable, and communicating authorization with the patient and their provider.
Manage provider schedules to ensure accurate block time for providers during PTO.
Monitor monthly therapy services supplies and coordinate ordering of items with the accounting department.
Scanning and entering therapy services forms into patient charts.
Monitoring therapy referrals to coordinate scheduling while maintaining awareness of high priority conditions.
Ensure accurate scheduling for patients based on provider visit restrictions.
Monitor and manage waitlist for new patients.
Coordinate, when applicable, with transportation services for patients.
Ensure accurate intake information for new and existing patients including yearly updated consent and ABN forms when applicable.
Contribute to provider efficiency and patient flow by escorting patients to and from the main lobby.
Serve as the attendant of the exercise space during normal business hours assisting gym members with membership information and assuring compliance by gym members throughout the day.
Assist gym members in completing necessary paperwork and waivers during new member registration.
All other duties assigned.

Skills & Qualifications:

Must possess a high school diploma or equivalent.
Must have and maintain excellent interpersonal and communication skills.
Willingness and ability to ensure confidentiality in all areas of work.
Must be self‑motivated and able to work with little direction.
Ability to ensure timely completion of assignments and work to meet deadlines.
Must be punctual when reporting to work, during breaks, and attending meetings.
Pass a criminal background check.

Work Environment / Physical Demands

Fast paced with occasional high pressure or emergent situations.
Possible exposure to bodily fluids.
Possible exposure to infectious specimens, communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a laboratory and medical office environment.
May wear PPE such as gloves or a mask.
Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.
Frequent sitting, standing, walking, reaching, grasping, carrying, and speaking.
Occasional bending, stooping, lifting less than 20 pounds.
Lifting, carrying, pushing, and pulling up to 50 pounds, with assistance if needed.
Frequent use of computer, keyboard, fax and copy machine, and telephone.

Application

Preference will be given to qualified individuals of American Indian descent.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time.

Must be able to pass a pre-employment drug screen and applicable background checks related to the position.

Lac Vieux Desert Tribe will provide preference to all qualified Native Americans in employment and training opportunities.

Additional Benefits