Therapy Patient Services Representative - Twin Cities Orthopedics

MedStar Health; Edina (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a full-time Therapy Patient Services Representative in Edina. This role involves patient registration, insurance verification, and administrative support duties within a pelvic health clinic. The position offers a competitive salary, a sign-on bonus, and comprehensive benefits including medical, dental, and tuition reimbursement.

Benefits

Comprehensive Medical, Dental & Vision Plan

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Sign-on bonus of $1,500

Qualifications

• High School diploma or equivalent required.
• Customer service experience required.
• Administrative or medical office experience preferred.

Responsibilities

• Greet and register patients, collect payments.
• Verify and document insurance information.
• Maintain timely communication with patients and staff.

Skills

Customer Service

Communication

Attention to Detail

Education

High School diploma/GED or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Description

The Therapy Patient Services Representative is responsible for patient registration and check-in for our dietetics and pelvic health patients as well as clinical support duties.

This is a full-time position working Monday - Friday 6:45am - 3:15pm out of our Edina Pelvic Health location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID


• Verify and document insurance information as defined by current business practices


• Accurate and timely scheduling of new and existing patients in the current practice management system


• Communicate all pertinent information to patients, including appointment information, directions, check-in times, referral information and copayments


• Chart preparation and management


• Maintain a working knowledge of health care plan requirements and health plan networks


• Maintain timely communication with patients, families, and staff


• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals


• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent


• Proficient in Microsoft Word, Outlook, and Excel


• Customer Service experience required


• Administrative or Medical Office experience preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.


• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.


• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.


• Complete job required training.


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)


• Demonstrate prompt and reliable attendance


• Work in the clinic during business hours


• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required


• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines


• Communicate and interact in a respectful and professional manner


• Prioritize workload while being flexible to meet the expectations of the daily operations


• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions


• Understand and execute a variety of instructions


• Effectively operate equipment and communicate on and operate the phone system


• Work independently with minimal supervision


• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say


• Service - Consistently contribute to deliver an exceptional experience


• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations


• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness


• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees


• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.