Customer Service Representative

Transit Team, Inc.; Minneapolis (MN); On-site; USD 37,000 - 40,000; Full time

Job summary

Transit Team, Inc. seeks a Transit Link reservationist in Minneapolis to manage customer bookings and inquiries for paratransit services. Candidates should possess strong communication skills, a clean criminal record, and be familiar with the Twin Cities metro area. This full-time role offers paid training, holidays, and medical benefits.

Benefits

Paid Training

Six paid holidays

Two weeks of paid vacation after a year

Medical, dental and life insurance

401k with a company match

Earned wage access available with Tapcheck

Qualifications

• Clean criminal record is required.
• Good communication and computer skills expected.
• Prior customer service skills are a plus.

Responsibilities

• Answer customer phone calls and book ride requests.
• Cancel ride requests and provide ride ETA data.
• Inform customers about their next day’s ride times.

Skills

Communication

Customer Service

Computer Skills

Job description

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Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Transit Link reservationist, you will be the voice of our company in every interaction with our clients. Transit Link is a curb-to-curb minibus or van service for the general public that operates on weekdays throughout the county you’re assigned to. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, informing customers of their next day’s ride times and explaining the policies regarding Transit Link system and service. Schedule is working Monday - Friday 6:55AM-3:30PM at $17.75/hour. Qualifications: Clean criminal record, Good communication and computer skills, Prior customer service skills a plus, Familiarity with the Twin Cities metro area. We Offer: Paid Training, Six paid holidays, Two weeks of paid vacation after a year of service, Medical, dental and life insurance, 401k with a company match, Earned wage access available with Tapcheck. Beacon Mobility is an equal opportunity employer committed to diversity and inclusion in the workplace. Transit Team is the largest paratransit provider in the state of Minnesota, providing safe, reliable and exceptional service to the elderly and people with disabilities across the Twin Cities metropolitan area for more than 65 years.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Shuttles and Special Needs Transportation Services

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