Therapy Patient Services Concierge

Tennessee Orthopaedic Alliance; Murfreesboro (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid Time Off

401(k) company match

Profit-sharing match

Job summary

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee, with 20+ locations. The Therapy Patient Services Specialist greets patients and families, ensuring a smooth check-in and documentation process for therapy appointments.

Key duties include verifying demographics, updating insurance, collecting payments, and coordinating scheduling. TOA values a positive patient experience, teamwork, and accuracy in all tasks.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
• Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and drivers licenses.
• Enter referrals into the computer and link it to the appropriate case.
• Collect co-payments, coinsurance, deductibles, and balances.
• Prep daily clinics for upcoming appointments and print related documents.
• Create a record of the appointment, or an encounter and print.
• Ensure that all documentation is entered accurately and swiftly.
• Schedule follow-up appointments as necessary.

Skills

Patient-focused service

Team collaboration

Fast-paced environment

Dependability

Education

High school diploma

Tools

NextGen EHR

Job description

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee, with 20+ locations. The Therapy Patient Services Specialist greets patients and families, ensuring a smooth check-in and documentation process for therapy appointments.

Key duties include verifying demographics, updating insurance, collecting payments, and coordinating scheduling. TOA values a positive patient experience, teamwork, and accuracy in all tasks.