Therapy Patient Services Specialist

Tennessee Orthopaedic Alliance; Murfreesboro (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid Time Off

401(k) company match

Profit-sharing match

Job summary

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee, with 20+ locations. The Therapy Patient Services Specialist greets patients and families, ensuring a smooth check-in and documentation process for therapy appointments.

Key duties include verifying demographics, updating insurance, collecting payments, and coordinating scheduling. TOA values a positive patient experience, teamwork, and accuracy in all tasks.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
• Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and drivers licenses.
• Enter referrals into the computer and link it to the appropriate case.
• Collect co-payments, coinsurance, deductibles, and balances.
• Prep daily clinics for upcoming appointments and print related documents.
• Create a record of the appointment, or an encounter and print.
• Ensure that all documentation is entered accurately and swiftly.
• Schedule follow-up appointments as necessary.

Skills

Patient-focused service

Team collaboration

Fast-paced environment

Dependability

Education

High school diploma

Tools

NextGen EHR

Job description

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:

• Stability - TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state!
• Impact - TOA's team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
• Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards - TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

The Therapy Patient Services Specialist is the friendly and helpful face of TOA – generally, the first person who interacts with our patients and their families as they arrive to their therapy appointments. The Therapy Patient Services Specialist sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA.

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
• Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
• Verify patient demographic information upon arrival
• Update and change insurance information as appropriate
• Scan insurance cards and drivers licenses
• Enter referrals into the computer and link it to the appropriate case
• Collect co-payments, coinsurance's, deductibles, and balances
• Prep daily clinics for upcoming appointments and print related documents
• Create a record of the appointment, or an encounter and print
• Ensure that all documentation is entered accurately and swiftly
• Schedule follow-up appointments as necessary

Requirements

• High school diploma or equivalent is required.
• At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus
• Knowledge of healthcare insurance
• Knowledge of administrative and clerical procedures, including experience with computer systems.
• Experience with an EHR or NextGen is a plus
• The ability to multi-task and maintain flexibility – including flexibility in work schedules to adjust to necessary clinic hours
• An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
• Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursued to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.