Therapy Patient Access Representative

Toa; Murfreesboro (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

TOA Therapy is seeking a Patient Access Representative to act as the patients' advocate. This role handles scheduling, order processing, and insurance verification while delivering empathetic service across TOA physicians, locations, and services.

The ideal candidate has strong organizational skills, can multitask, and works well with a team to ensure patients receive timely, accurate access to care. Travel between Murfreesboro offices may be required.

Qualifications

• Provide excellent customer service with a professional, empathetic phone manner.
• Maintain high attention to detail and strong organizational skills.
• Experience with EMR systems (NextGen) preferred.

Responsibilities

• Receive and manage therapy orders via NextGen Task Basket.
• Contact patients to schedule therapy appointments.
• Answer inbound calls from new and existing patients.
• Review demographics and insurance information in NextGen for accuracy.
• Schedule appointments through NextGen and find convenient times for patients.
• Collaborate across TOA roles and clinics to resolve questions.

Skills

Customer service

Communication

Organization

Multitasking

Team collaboration

Education

High school diploma

College degree (preferred)

Tools

NextGen EMR

Microsoft Office

Job description

The TOA Therapy Patient Access Representative is our patients' biggest advocate. This role provides patients with top notch customer service and understands TOA physicians, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation.

• Receive and manage therapy orders via the Nextgen “Task Basket”.
• Contact patients to schedule therapy appointments.
• Answer inbound calls from new and existing patients
• Review in Nextgen and confirm patient demographics and insurance information
• Dissect pertinent details such as patient address, availability, to find the most convenient and effective appointment for the patient
• Schedule patient appointments through NextGen
• Use critical thinking and your expertise within TOA guidelines to arrive at solutions for patients- even if that means finding a creative resolution
• Maneuver between multiple screens and multiple systems when documenting information and searching for therapist availability
• Review online appointment requests and schedule those appointments
• Handle inbound referrals for your designated physician(s)
• Respond effectively to time sensitive email communication
• Other duties as assigned

Requirements

• You have the drive to provide excellent customer service and execute that on a daily basis
• It comes natural for you to maintain a professional and empathetic tone while conducting phone calls - even when call volumes are high and you’re multi-tasking
• You enjoy corresponding over the phone
• You’re very organized and pay close attention to detail
• Working with computers comes easy to you- you know the basics of
• Microsoft programs such as excel, word, and office
• You enjoy being a part of a team that works collaboratively to achieve goals
• You successfully work across boundaries, including other TOA roles and clinics
• Knowledge of patient appointment scheduling is a plus
• Previous experience working with an EMR, such as NextGen (or similar documentation systems) is preferred
• High school degree is required, a college degree is preferred

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.

Travel Required

Yes . Just between Murfreesboro offices if needed

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.