Therapy Office Operations Lead

Kid Clan Services, Inc.; Newark (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Supportive team

Child-friendly environment

Competitive pay based on experience

Job summary

Kid Clan Services, Inc. is seeking a highly organized Office Manager to oversee daily operations at our Newark therapy center.

You will ensure a positive experience for families and staff, handle front-desk duties, scheduling, and records with a professional, friendly demeanor. The role emphasizes exceptional customer service, coordination with therapists, insurance-related tasks, and maintaining an efficient, well-stocked office.

Qualifications

• Experience in office management, healthcare, or a therapy-related setting.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent customer service and communication skills.
• Ability to work well with children and families in a professional setting.
• Proficiency with phone calls, scheduling, and administrative duties.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of insurance processes and medical billing is a plus.

Responsibilities

• Oversee the day-to-day operations of the therapy office.
• Provide exceptional customer service to parents, children, and staff.
• Answer and manage phone calls, scheduling, and inquiries.
• Maintain accurate records, documents, and appointment schedules.
• Ensure the office remains well-organized and stocked with necessary supplies.
• Assist therapists with administrative tasks and support.
• Coordinate billing, payments, and insurance-related matters as needed.
• Greet and assist families with a professional and friendly demeanor.

Skills

Office management

Healthcare setting

Organizational skills

Customer service

Communication

Phone calls & scheduling

Administrative duties

Insurance processes

Detail-oriented

Job description

Kid Clan Services, Inc. is seeking a highly organized Office Manager to oversee daily operations at our Newark therapy center.

You will ensure a positive experience for families and staff, handle front-desk duties, scheduling, and records with a professional, friendly demeanor. The role emphasizes exceptional customer service, coordination with therapists, insurance-related tasks, and maintaining an efficient, well-stocked office.