Therapy Front Desk Supervisor & Scheduling Lead

Orthopedic Centers of Colorado; Superior (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Orthopedic Centers of Colorado is seeking a Front Office Supervisor to oversee reception staff, coordinate patient scheduling across locations, and liaise with therapy and business office teams. The role emphasizes professional communication, accurate billing support, and ongoing staff training.

Responsibilities include managing patient flow, ensuring timely appointments, and maintaining documentation while delivering courteous service in a clinical setting.

Qualifications

• Minimum of two years’ experience in healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling and punctuation.
• Skills in operating business office machines.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Supervise front office staff and coordinate patient flow between reception, therapy, and business office.
• Maintain patient treatment schedules and ensure smooth appointments from arrival to departure.
• Collect payments, provide receipts, and verify patients are up to date with payments.
• Demonstrate professional communication and represent the clinic.
• Mentor front office staff and support scheduling needs across locations.

Skills

Organizational skills

Interpersonal skills

Decision making

Telephone etiquette

Communication skills

Job description

Orthopedic Centers of Colorado is seeking a Front Office Supervisor to oversee reception staff, coordinate patient scheduling across locations, and liaise with therapy and business office teams. The role emphasizes professional communication, accurate billing support, and ongoing staff training.

Responsibilities include managing patient flow, ensuring timely appointments, and maintaining documentation while delivering courteous service in a clinical setting.