Therapy Front Desk Specialist

Elite Sports Medicine; Franklin (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

MPOWER Physical Therapy in Franklin, TN is seeking a Front Desk Specialist to deliver exceptional patient service in person and by phone. This full-time, day-shift role supports scheduling, payments, insurance explanations, and coordination between therapy clinics and billing.

A positive, growth-oriented team environment awaits. The position requires strong communication, HIPAA compliance, and proficiency with MS Office and practice management software.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred.
• Experience with medical office administration and billing is a plus.
• Ability to communicate with therapists, payers and clinic staff.
• Proficient with MS Word, Excel and Outlook.

Responsibilities

• Provide exceptional customer service to patients, clients and teammates.
• Answer calls, schedule appointments and manage reminders.
• Collect and post payments; handle insurance explanations.
• Enter payment data for services and maintain paperwork.
• Maintain patient chart information and HIPAA compliance.
• Create purchase orders for clinic supplies as needed.
• Participate in weekly team meetings and collaboration.

Skills

MS Office proficiency

Excellent communication

Project management

Education

High school diploma

Bachelor’s degree preferred

Medical office management or billing training preferred

Tools

Practice Management software

Job description

Job Details: Job Location: Franklin - MPOWER - Franklin, TN 37067, Position Type: Full Time, Job Shift: Day, MPOWER is seeking individuals who follow our company core values and show extreme customer service to our patients both in person and over the phone. Come join our team of passionate employees working together to take great care of people under a management team who is supportive, caring, welcomes feedback and provides necessary resources to be successful.

The Physical Therapy Front Desk Specialist job provides exceptional customer service for all patient and client interactions in person and on the phone. The Physical Therapy Front Desk Specialist will assist the clinic with administrative duties, complete reporting functions related to therapy services provided, explain insurance benefits, collect, and post payments, schedule patient appointments, answer multi-line phone system and serve as a liaison between therapy clinics and the physician’s staff. This is a full-time position.

MPOWER Physical Therapy offers a competitive compensation package for full-time members including:

• Three Medical Plans Options (your choice of a PPO or HDHP)
• Dental and Vision Coverage
• Health Savings Account (with HDHP)
• Employee Assistance Program
• Company Provided Basic Life
• AD&D and Long-Term Disability
• Voluntary Life and Short-Term Disability
• PTO Accrual
• Paid Holidays
• 401(k) + employer match

Highlights:

• Monday – Friday (no weekends)
• Day shift
• Consistent schedule
• Positive atmosphere
• Supportive management team
• Strong emphasis in teamwork
• Opportunity for growth

MINIMUM ESSENTIAL JOB REQUIREMENTS

• Provide exceptional customer service to all patients, clients, and team members
• Answer all phone calls, complete reminder calls, and help with patient scheduling as needed
• Collect and post payments collected from daily therapy encounters and patient balances
• Perform data entry regarding payments received for personal training, massage, proshop, nutrition, and AlterG
• Monitor and update patient insurance information through collaboration and communication with billing and pre-certification departments to ensure proper approval of visits and collection of payments
• Follow processes related to patient chart maintenance including input of accurate case information, collection of paperwork and scanning of completed documentation
• Create purchase orders for clinic supplies and pro-shop inventory as directed
• Participate and actively engage in weekly meetings
• Maintain patient confidentiality and comply with HIPAA and compliance guidelines established by the practice

KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS

• High school diploma is required
• Bachelor’s degree from an accredited university is preferred
• Degree in related field or training in medical office management and or billing is preferred
• Experience communicating with therapists, insurance payers, physicians, clinic staff and equipment vendors
• Knowledge of billing issues including the precertification process, credentialing, co-pays, co-insurance, and in and out-of-network considerations
• Able to prioritize tasks and manage time appropriately
• Comfortable using MS office programs such as MS Word, MS Excel, and MS Outlook
• Ability to work with Practice Management software with sufficient training as required
• Excellent written and verbal communication
• Neat and professional appearance
• Pleasant speaking voice and demeanor
• Experience in project management
• Able to maintain company legal and professional confidentiality requirements across employees, patients, and clients

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.