Therapy Front Desk & Scheduling Specialist

Turnstone Center; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

12 paid holidays

8 paid sick days

Paid vacation time

Health insurance

Life insurance

On-site fitness facility

Job summary

Turnstone Center in Fort Wayne, IN seeks a Front Desk & Scheduling Coordinator to warmly greet guests, manage client check-ins, scheduling, and payments in a busy therapy department.

This hourly, non-exempt, 40-hour/week role supports providers and leadership by maintaining accurate records, coordinating communications and payments, and ensuring a calm, organized experience for all visitors, with emphasis on client-centered service. Proficiency with EHR and scheduling software is helpful.

Qualifications

• High School Diploma required.
• Minimum 1 year of experience in a medical office.
• Experience with an Electronic Health Record system/EPIC preferred.

Responsibilities

• Greet guests in a positive and prompt manner and assist as needed.
• Check in clients for appointments and notify staff as needed.
• Direct guests within the building and escort when appropriate.
• Answer the phone promptly and route calls to the right staff.
• Receive, receipt and record incoming monies using the payment system.
• Navigate EZ Facility and other scheduling software for bookings.
• Maintain knowledge of Turnstone programs to answer inquiries.
• Support therapy intake and cover front desks as needed.
• Complete administrative tasks and maintain records accurately.

Education

High School Diploma

Associate's degree in Business Administration/Office Administration

Tools

EPIC

Job description

Turnstone Center in Fort Wayne, IN seeks a Front Desk & Scheduling Coordinator to warmly greet guests, manage client check-ins, scheduling, and payments in a busy therapy department.

This hourly, non-exempt, 40-hour/week role supports providers and leadership by maintaining accurate records, coordinating communications and payments, and ensuring a calm, organized experience for all visitors, with emphasis on client-centered service. Proficiency with EHR and scheduling software is helpful.