Therapy Front Desk & Family Support Coordinator

Beyond Behavior Consulting; Forty Fort (Luzerne County); On-site; USD 36,000 - 48,000; Full time

Job summary

Beyond Behavior Consulting in Forty Fort, PA seeks a detail‑oriented Front Office Coordinator to greet clients and manage a busy reception, scheduling, and intake processes in a pediatric therapy setting.

You will verify insurance, assist with billing, coordinate referrals, and maintain accurate records in HelloNote, while supporting therapists and administrative staff in a collaborative, HIPAA‑compliant environment.

Qualifications

• High school diploma or equivalent required; an associate or bachelor’s degree preferred in healthcare administration, business, or a related field.
• Two or more years of experience in office coordination or medical front office is strongly preferred.
• Healthcare or therapy-setting experience (occupational/speech/feeding therapy or ABA) is highly desirable.
• Experience with insurance verification, eligibility checks, appointment scheduling, and electronic health record systems is strongly preferred; HelloNote experience is a plus.
• Experience communicating professionally with families, healthcare providers, therapists, and vendors is beneficial.

Responsibilities

• Greet clients, families, visitors, and vendors in a professional and friendly manner.
• Answer incoming calls, route inquiries, and provide general information about services.
• Schedule, cancel, and reschedule therapy appointments with therapists and families.
• Verify eligibility and benefits for new and existing clients, including Medicaid and commercial plans.
• Complete monthly insurance checks and maintain demographic, carrier, policy, and contact information in the EHR.
• Assist with billing and accepting client payments as directed by the Therapy Director.
• Receive and route referrals, obtain or update therapy orders as needed.
• Maintain logs, records, and filing systems; ensure HIPAA compliance and data privacy.

Skills

Customer service

Organizational skills

Phone etiquette

Professional communication

HIPAA basics

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred in healthcare administration or related field

Tools

HelloNote

Microsoft Office

Job description

Beyond Behavior Consulting in Forty Fort, PA seeks a detail‑oriented Front Office Coordinator to greet clients and manage a busy reception, scheduling, and intake processes in a pediatric therapy setting.

You will verify insurance, assist with billing, coordinate referrals, and maintain accurate records in HelloNote, while supporting therapists and administrative staff in a collaborative, HIPAA‑compliant environment.