Administrative coordinator

ntc; Town of Germantown (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

ntc is seeking an organized, reliable administrative professional to serve as the central point of contact for back-office and front-desk operations in our therapy practice. The role supports clinicians, families, and leadership, ensuring smooth daily operations.

Responsibilities include authorizations management, front desk coordination, intake support, and effective communication with families and staff. Healthcare experience is preferred for this role.

Qualifications

• Healthcare experience preferred.

Responsibilities

• Manage therapy authorizations across payers (including Medicaid/MCOs and other plans).
• Track authorization start/end dates and visit limits.
• Submit authorization requests and follow up as needed.
• Communicate authorization status to clinicians and leadership.
• Flag potential gaps or expirations proactively.
• Serve as a point of contact for families, therapists, and corporate.
• Answer phone calls and emails professionally and warmly.
• Support intake, scheduling coordination, and basic client inquiries.

Job description

We are looking for a organized, reliable, and people-friendly administrative professional to serve as the central point of contact for all back-office and front-desk operations in our therapy practice. This role is essential to keeping the practice running smoothly behind the scenes and supporting our clinical team, families, and leadership.

Authorizations & Insurance Support

• Manage therapy authorizations across payers (including Medicaid/MCOs and other plans)
• Track authorization start/end dates and visit limits
• Submit authorization requests and follow up as needed
• Communicate authorization status to clinicians and leadership
• Flag potential gaps or expirations proactively

Front Desk & Client Coordination

• Serve as a point of contact for families, therapists, and corporate
• Answer phone calls and emails professionally and warmly
• Support intake, scheduling coordination, and basic client inquiries.

Prioritizing applicants with prior healthcare experience.