Administrative coordinator

National Therapy Center; Germantown (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

National Therapy Center is seeking an organized and people-friendly administrative professional to serve as the central point of contact for back-office and front-desk operations. This role supports the clinical team, families, and leadership, ensuring smooth operations behind the scenes.

Responsibilities include authorizations across payers, intake and scheduling support, and responsive communication with clinicians.

Qualifications

• Organized, reliable administrative professional as central point of contact
• Experience in healthcare settings preferred
• Support front-desk operations, scheduling, and intake processes

Responsibilities

• Manage authorizations across payers (including Medicaid/MCOs) and track start/end dates
• Submit authorization requests and follow up as needed
• Communicate authorization status to clinicians and leadership
• Serve as a point of contact for families, therapists, and corporate
• Answer calls and emails professionally and warmly
• Support intake, scheduling coordination, and basic client inquiries

Skills

Organizational skills

Communication skills

Front desk experience

Healthcare experience

Customer service

Job description

We are looking for a organized, reliable, and people-friendly administrative professional to serve as the central point of contact for all back-office and front-desk operations in our therapy practice. This role is essential to keeping the practice running smoothly behind the scenes and supporting our clinical team, families, and leadership.

Key Responsibilities

Authorizations & Insurance Support

• Manage therapy authorizations across payers (including Medicaid/MCOs and other plans)

• Track authorization start/end dates and visit limits

• Submit authorization requests and follow up as needed

• Communicate authorization status to clinicians and leadership

• Flag potential gaps or expirations proactively

Front Desk & Client Coordination

• Serve as a point of contact for families, therapists, and corporate

• Answer phone calls and emails professionally and warmly

• Support intake, scheduling coordination, and basic client inquiries.

Prioritizing applicants with prior healthcare experience.

Come join our warm, friendly and amazing team here at NTC!