Healthcare Front Desk & Scheduling Coordinator

Beyond Behavior Consulting, LLC; United States; On-site; USD 38,000 - 58,000; Full time

Job summary

Beyond Behavior Consulting, LLC is seeking a proactive Front Desk Coordinator to support families and clinicians. You will greet clients, manage the front desk, and provide information on therapy services while coordinating scheduling and referrals.

You will verify insurance, process billing support, and collaborate with multiple teams to ensure smooth daily operations in a clinical setting. This role emphasizes confidentiality and professional communication.

Qualifications

• Two or more years of experience in office coordination or a medical front office
• Healthcare or therapy-setting experience is highly desirable
• Experience with insurance verification, eligibility checks, appointment scheduling, and electronic health record systems
• Experience communicating professionally with families, healthcare providers, therapists, and vendors

Responsibilities

• Welcome clients, families, visitors, and vendors in a professional and friendly manner
• Maintain a consistent front desk presence and organized waiting area
• Answer calls, route inquiries, and provide information about therapy services
• Schedule, cancel, and reschedule therapy appointments in collaboration with therapists and families
• Support outpatient attendance policies and monitor no-shows and late cancellations
• Verify eligibility and benefits for new and existing clients, including various plans
• Complete monthly insurance checks and maintain demographic and policy data in the EHR
• Confirm coverage for therapy services and communicate denials or coverage concerns
• Accept client payments and provide billing support as directed by the Therapy Director
• Receive referrals and route to appropriate departments; contact physician offices for orders
• Use HelloNote and other systems to support daily operations
• Maintain records, compliance documents, and filing; assist with audits and program improvements
• Coordinate with Therapy, ABA, Administration, HR, and Billing for cross-department communication
• Maintain client and organizational confidentiality per HIPAA and policies

Skills

Communication

Customer service

Organization

Attention to detail

Education

High school diploma

Healthcare administration degree preferred

Business degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

HelloNote

NaviNet

Availity

Inovalon

Job description

Beyond Behavior Consulting, LLC is seeking a proactive Front Desk Coordinator to support families and clinicians. You will greet clients, manage the front desk, and provide information on therapy services while coordinating scheduling and referrals.

You will verify insurance, process billing support, and collaborate with multiple teams to ensure smooth daily operations in a clinical setting. This role emphasizes confidentiality and professional communication.