Therapy Development Specialist - DC

Sight Sciences New; Washington (District of Columbia); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Sight Sciences is seeking a Therapy Development Specialist to train clinicians and staff on TearCare technologies, drive adoption, and optimize patient pathways. You will collaborate with field teams, provide in-office demonstrations, and align product training with reimbursement strategies.

The role requires deep ophthalmic knowledge, strong communication, and a proven ability to coach customers while maintaining regulatory standards and data accuracy.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3 years of experience in clinical optometric/ophthalmic setting.
• Education and experience in an eye care practice setting with in-office interventional technologies is preferred.

Responsabilités

• Provide in-office training and product integration to grow TearCare utilization.
• Develop practice-specific plans to optimize workflow and patient identification.
• Collaborate with Ocular Surface Representative to support TearCare accounts.
• Produce regular touch points with assigned accounts.
• Educate customers on reimbursement resources and market access.
• Maintain CRM data entry and forecasting.
• Stay up-to-date on dry eye technologies and trends.
• Ensure regulatory compliance with FDA QSR, ISO 13485 and related requirements.

Connaissances

Training delivery

Product training

CRM data entry

Communication

Coaching

Ophthalmic knowledge

Market access knowledge

Formation

Bachelor’s degree or equivalent experience

Outils

CRM software

Description du poste

As a Therapy Development Specialist, you will be responsible for providing clinical and product training to new and existing customers, with the focus of growing usage and sales of Sight Sciences TearCare System. You will also work closely with the Dry Eye Representative to provide ongoing support to existing TearCare customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide in-office training and product integration, ensuring a positive initial experience with TearCare and subsequent growth of utilization.
• Create a comprehensive plan with each practice to optimize practice flow that supports patient identification and treatment with TearCare within a reimbursed environment.
• Work closely with Ocular Surface Representative to become trusted partner to TearCare accounts.
• Produce consistent touch points with assigned accounts through identified frequency goals.
• Understand each customer’s priorities and drivers, as well as their related challenges and opportunities, and implement solutions to meet needs.
• Conduct business-level conversations with ECPs and office administrators.
• Support patient access through effective education and training with approved reimbursement resources, and effectively partner with market access team to support practice needs.
• Accurate and timely customer data entry and forecasting in CRM.
• Effectively use TearCare clinical data in interactions with ECPs.
• Implement marketing plans, promotions and programs.
• Attend conferences and support the commercial team.
• Continuously stay up to date on new dry eye technologies and trends.
• Maintain regulatory compliance across all commercial partners (Direct Sales Representatives, Independent Sales Representatives, Distributors, etc.) through regular training and coaching.
• Support company goals and objectives, policies and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements.
• Maintain a professional and credible image with key eyecare providers, consultants, vendors, and co-workers.

QUALIFICATIONS

• EDUCATION REQUIREMENTS
• Bachelor’s degree or equivalent experience required
• EXPERIENCE REQUIREMENTS
• 3 years of experience in clinical optometric/ophthalmic setting
  
• OTHER QUALIFICATIONS
• Education and experience in an eye care practice setting with in-office interventional technologies. Experience with ocular surface disease identification and management with devices preferred.
• Experience in training and/or coaching.
• Solution-oriented and change agile.
• Effective communicator with the ability to resolve conflict and solve problems with win-win outcomes.
• Strong communication and facilitation skills.
• Knowledge of and experience with market access and reimbursement.

PHYSICAL DEMANDS

• Stamina: Sales representatives may spend long hours on their feet, visiting multiple healthcare facilities and/or attending trade shows. They should have the stamina to maintain energy levels throughout the day to handle the physical demands associated with the job.
• Lifting & Carrying: Medical devices can range in size and weight, and sales representatives may need to transport and demonstrate these devices. The ability to lift and carry equipment, sometimes up to 50 pounds or more, may be required.
• Driving: A valid driver’s license and a clean driving record will be required since sales representatives will be required to frequently travel to customer locations. They should be comfortable driving for extended periods of time and navigating various routes.

TRAVEL REQUIRMENTS

• Travel requirement: 20% to 40% overnight travel (territory dependent)
• Face-to-face interaction with customers: 90%

NOTE

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, variation in workload, rush jobs, or technological developments).
Please note, we do not provide sponsorship at this time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.