Physical Therapy Technician/Patient Service Coordinator

OrthoBethesda; Bethesda (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical and dental benefits

401K matching program

Paid time off

Job summary

OrthoBethesda is seeking an experienced Physical Therapy Technician/Patient Service Coordinator to support therapists and front desk operations in Bethesda, MD. You will keep the clinic organized, assist with patient flow, manage appointments, and handle insurance communications while upholding patient confidentiality.

You will also maintain inventory, coordinate with therapists, and ensure accurate data entry in the practice management system.

Qualifications

• High School Diploma required.
• Excellent written and verbal communication skills.
• Ability to multi-task and stay calm in stressful situations.
• Familiar with a multi-line telephone system and the billing computer program.
• Proficient keyboard skills.
• Working knowledge of medical terminology.

Responsibilities

• Keep the clinic neat and organized; place items in designated locations.
• Assist therapists with patients, triage, set up stimulators, ice, heat, and prepare charts.
• Handle front desk duties: check in/out patients, schedule appointments, collect payments.
• Maintain inventory of medical supplies and reorder as needed.
• Enter patient data into computer system and update records.
• Open/close office and coordinate supply orders.
• Coordinate patient flow and schedule add-ons or cancellations.
• Explain insurance benefits and direct calls to Therapy Billing.

Skills

Excellent communication

Multi-tasking

Keyboard proficiency

Medical terminology

Education

High School Diploma

Tools

Billing software

Job description

Who We Are

OrthoBethesda is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. OrthoBethesda is recruiting for an experienced Physical Therapy Technician/Patient Service Coordinator.

Who We Are

OrthoBethesda is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. OrthoBethesda is recruiting for an experienced Physical Therapy Technician/Patient Service Coordinator.

What You Will Do

• Keeping the clinic neat and maintaining an organized environment by placing things in their designated locations.
• Wiping down the clinic tables daily.
• Responsible for putting laundry away when it arrives as well as stocking the cabinets as needed.
• Assisting the therapists with their patient as needed. This includes triaging patients to the clinic area, setting patients up on stimulators, ice, heat, bringing the therapists patient charts, copying and printing exercises, as well as any other duties as assigned.
• Helping with filing, checking in and out patients, confirming appointments, or any other front desk duties as needed.
• Maintaining and ordering inventory of medical supplies on hand for therapists. Ordering bathroom and kitchen supplies.
• Performing all other tasks and projects assigned by the manager.
• Maintaining detailed knowledge of practice management and other computer software as it relates to job functions.
• Maintaining patient confidentiality; complying with HIPPA and compliance guidelines established by the practice.
• Reporting any problems to management.
• Being within eyesight/ear shot of therapists.
• Anticipates schedule of patients and helps therapist accordingly.
• Stocking all areas before going to break, lunch, or leaving for the day
• Communicates with staff regarding his/her schedule (time-off or being early/late)
• Assist with performing duties as a Patient Services Coordinator that may include but not limited to the following:
• Receives and directs incoming telephone calls politely
• Accurately documents messages and forwards to therapists and personnel in a timely manner
• Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls
• Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to Therapy Billing as appropriate for questions regarding insurance issues
• Explains insurance benefits to patients
• Manages cancellation list, filling open slots wherever possible
• Ensures that patients sign in
• Ensures patients present with required referrals
• Generates new patients' flowsheets and paperwork
• Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
• Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes
• Notifies therapist or aide of patient readiness in a timely manner; seeks assistance when appropriate to maintain optimal patient flow
• Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
• Collects co-pay, deductible, coinsurance, today’s visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system
• Forwards all cash and checks to the Practice Administrator for preparation of deposit slip
• Schedules follow up appointments as necessary
• Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
• Coordinates administrative supply orders
• Manages the rescheduling of patients when a therapist has a change in schedule
• Performs basic administrative tasks including scanning and faxing documentation
• Other duties as assigned.

We’d Love To Hear From You If You

• High School Graduate
• Excellent written and verbal communication skills
• Able to multi-task and capable of remaining calm in a stressful situation
• Able to use a multi-line telephone system and the billing computer program
• Demonstrates keyboard proficiency
• Demonstrates working knowledge of medical terminology

What We Offer

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

Equal Opportunity Employer

OrthoBethesda is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.