Therapist - Intake Coordinator

Beacon Behavioral Hospital, Inc.; Opelousas (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Beacon Behavioral Health in Opelousas, LA seeks an Intake Coordinator to guide patients and families through the admission process, coordinate referrals, and support clinical teams. The role requires a Master’s in Social Work and strong communication, documentation, and knowledge of insurance and levels of care.

You will schedule assessments, obtain pre-certifications, and contribute to quality-improvement initiatives.

Qualifications

• Master’s degree in Social Work required.
• Knowledge of behavioral health levels of care.
• Experience with intake workflows.
• Excellent communication, documentation, and customer service.

Responsibilities

• Serve as primary contact for intake and referral inquiries.
• Maintain relationships with referral sources, patients, families, and clinical teams.
• Review information to assist level-of-care determinations.
• Schedule face-to-face level-of-care assessments within 24 hours.
• Explain Beacon’s services, admission criteria, regulatory requirements, and insurance considerations.
• Facilitate referrals to community-based or alternative levels of care.
• Guide patients through admission process and obtain consents.
• Obtain insurance pre-certifications and coordinate with billing.
• Track referral data and provide weekly reports.
• Collect patient and physician feedback; participate in quality initiatives.
• Participate in performance improvement activities.

Skills

Behavioral health knowledge

Insurance authorization

Patient intake workflows

Communication

Documentation

Customer service

Education

Master’s degree in Social Work with LMSW/LCSW/LPC or PLPC

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Therapist - Intake Coordinator

REG FULL TIME Opelousas, LA, US

5 days ago Requisition ID: 3168

Therapist - Intake Coordinator - Mental Health

Qualifications

• Master’s degree in Social Work with LMSW, LCSW, LPC or PLPC required.
• Strong knowledge of behavioral health levels of care, insurance authorization processes, and patient intake workflows.
• Excellent communication, documentation, and customer-service skills.

Core Responsibilities

• Support and uphold Beacon Behavioral Health’s Mission, Vision, and Core Values.
• Demonstrate Beacon’s 5 Commandments for Exceptional Customer Service in all patient, family, and referral interactions.

Key Responsibilities

• Serve as the primary point of contact for intake and referral inquiries, ensuring timely, accurate documentation and follow-up.
• Build and maintain strong relationships with referral sources, patients, families, and internal clinical teams.
• Review clinical information gathered during initial inquiries to assist in level-of-care determinations.
• Schedule face-to-face level-of-care assessments within 24 hours of initial contact.
• Communicate Beacon’s services clearly, including program offerings, admission criteria, regulatory requirements, and insurance considerations.
• Facilitate referrals to community-based or alternative levels of care when admission is not clinically appropriate.
• Guide patients and caregivers through the admission process, including obtaining required consents and documentation.
• Obtain insurance pre-certifications and collaborate with billing teams regarding payer requirements.
• Track and maintain referral data, providing weekly reports to leadership.
• Collect and document patient and physician feedback, contributing to quality improvement initiatives.
• Participate in performance improvement activities as directed by leadership.

Additional Information

This job description outlines the primary responsibilities of the Intake Coordinator role. Employees may be asked to perform other related duties as needed to support patient care and operational needs.