Intake Coordinator

Beacon Behavioral Hospital, Inc.; Baton Rouge (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Beacon Behavioral Health in Baton Rouge, LA is seeking an Intake Coordinator to be the primary contact for referrals and inquiries, ensuring timely documentation and smooth care coordination.

The role requires a Master’s degree in Social Work with LMSW/LCSW/LPC/PLPC and strong knowledge of behavioral health levels of care, insurance processes, and patient intake workflows, with excellent communication and documentation skills.

Qualifications

• Master's degree in Social Work with LMSW/LCSW/LPC/PLPC required.
• Strong knowledge of behavioral health levels of care, insurance authorization processes, and patient intake workflows.
• Excellent communication, documentation, and customer-service skills.

Responsibilities

• Serve as the primary point of contact for intake and referral inquiries, ensuring timely, accurate documentation and follow-up.
• Build and maintain strong relationships with referral sources, patients, families, and internal clinical teams.
• Review clinical information gathered during initial inquiries to assist in level-of-care determinations.
• Schedule face-to-face level-of-care assessments within 24 hours of initial contact.
• Communicate Beacon’s services clearly, including program offerings, admission criteria, regulatory requirements, and insurance considerations.
• Facilitate referrals to community-based or alternative levels of care when admission is not clinically appropriate.
• Guide patients and caregivers through the admission process, including obtaining required consents and documentation.
• Obtain insurance pre-certifications and collaborate with billing teams regarding payer requirements.
• Track and maintain referral data, providing weekly reports to leadership.
• Collect and document patient and physician feedback, contributing to quality improvement initiatives.
• Participate in performance improvement activities as directed by leadership.

Skills

Behavioral health knowledge

Education

Master's degree in Social Work with LMSW/LCSW/LPC/PLPC

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Coordinator

REG FULL TIME Baton Rouge, LA, US

Intake Coordinator – Mental Health

Qualifications

• Master’s degree in Social Work with LMSW, LCSW, LPC or PLPC required.
• Strong knowledge of behavioral health levels of care, insurance authorization processes, and patient intake workflows.
• Excellent communication, documentation, and customer-service skills.

Core Responsibilities

• Support and uphold Beacon Behavioral Health’s Mission, Vision, and Core Values.
• Demonstrate Beacon’s 5 Commandments for Exceptional Customer Service in all patient, family, and referral interactions.

Key Responsibilities

• Serve as the primary point of contact for intake and referral inquiries, ensuring timely, accurate documentation and follow-up.
• Build and maintain strong relationships with referral sources, patients, families, and internal clinical teams.
• Review clinical information gathered during initial inquiries to assist in level-of-care determinations.
• Schedule face-to-face level-of-care assessments within 24 hours of initial contact.
• Communicate Beacon’s services clearly, including program offerings, admission criteria, regulatory requirements, and insurance considerations.
• Facilitate referrals to community-based or alternative levels of care when admission is not clinically appropriate.
• Guide patients and caregivers through the admission process, including obtaining required consents and documentation.
• Obtain insurance pre-certifications and collaborate with billing teams regarding payer requirements.
• Track and maintain referral data, providing weekly reports to leadership.
• Collect and document patient and physician feedback, contributing to quality improvement initiatives.
• Participate in performance improvement activities as directed by leadership.

Additional Information

This job description outlines the primary responsibilities of the Intake Coordinator role. Employees may be asked to perform other related duties as needed to support patient care and operational needs.