Therapist

Roach Family Wellness; Florida; On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Bonus potential

Employee discounts on wellness

Paid Time Off (PTO)

Paid holidays

Job summary

Disc Centers of America- Altamonte Springs is seeking a Front Desk Manager for a fast-paced, patient-focused practice. You will oversee the patient journey from first contact through the care plan, ensuring an exceptional experience.

Qualified candidates have 5+ years in medical front desk, strong communication, and proficiency with Word, Excel, and EHR systems. The role is on-site with opportunity for growth and involvement in marketing initiatives.

Qualifications

• Minimum 5+ years in medical front desk or administrative role.
• Preferably bilingual Spanish.
• Experience with multi-line phone systems and practice management software.
• Knowledge of HIPAA guidelines and patient privacy.

Responsibilities

• Greet patients, manage check-in/out, maintain a high-energy office atmosphere.
• Schedule patient appointments across care phases using practice software.
• Answer calls professionally and follow up with new patient leads.
• Explain care plans, insurance vs. self-pay, and collect payments.
• Maintain accurate patient records and request medical records (MRIs, history).
• Support social media content and patient engagement initiatives.

Skills

5+ years experience

Bilingual Spanish

Phone & office admin

HIPAA compliance

EHR systems

Word & Excel

Tools

Word

Excel

EHR systems

Job description

Company: Disc Centers of America- Altamonte Springs

Specialty: Non-Surgical Spinal Decompression

Location: Altamonte Springs, FL

At Disc Centers of America, our mission is to deliver life-changing relief through innovative, non-surgical care. We specialize in helping patients reclaim their mobility and confidence—naturally—by using research-backed IDD Therapy and state-of-the-art decompression tables. Our goal is to provide a safe, effective alternative to surgery for those suffering from chronic back, neck, and disc pain.

Job Summary

We are seeking a highly motivated, detail-oriented, and patient-focused Front Desk Manager for a fast paced busy office. You will play a critical role in the patient’s journey, ensuring an exceptional experience from their first interaction through the completion of their care plan.

Key Responsibilities

• Patient Welcome & Flow: Greet patients with a warm smile, manage the check-in/out process, and maintain a high-energy, professional office atmosphere.
• Scheduling: Manage patient appointments across all phases of care using our practice management software.
• Communication: Answer and return calls professionally, follow up with new patient leads, and build strong rapport to guide patients through their onboarding.
• Financial Management: Collect payments, manage financial accounts, and clearly educate patients on care plans and financial expectations (insurance vs. self-pay).
• Administrative Support: Maintain accurate patient records, request medical records (MRIs, history), and ensure compliance with HIPAA guidelines.
• Internal Marketing: Assist with social media content and patient engagement initiatives to support office growth.
• Amongst other clerical tasks.

Qualifications & Skills

• Experience: 5+ years in a medical front desk or administrative role required. (This is not an entry level FD position)
• Communication: Superior verbal and written skills with an ability to connect with people and empower them to reach their health goals- preferable bilingual (spanish)
• Technical Proficiency: Comfortable with multi-line phone systems, Proficient in Word and Excel (must be able to create assigned tasks and charts), and Electronic Health Record (EHR) systems.
• Mindset: Multitasker, Organized, Energetic, confident, and team-oriented personality who genuinely cares about patient outcomes and work organization.
• Detail-Oriented: Highly organized with the ability to multitask in a fast-paced wellness environment.

Benefits

• Competitive hourly pay (typically $$20+/hr. based on experience and proficiency
• Opportunities for bonus potential and professional growth.
• Employee discounts on wellness products and complimentary chiropractic care.
• Paid Time Off (PTO) and paid holidays.