Theatre Ticketing & Guest Services Specialist

Huntington Theatre Company; Boston (MA); On-site; USD 19,000 - 28,000; Full time

Job summary

The Huntington Theatre Company in Boston, MA is seeking a Customer Service Representative for our Ticketing Call Center and offices. You will handle telephone and window sales, process season and single ticket orders, and support ticketing operations across Calderwood Pavilion and venues.

Key requirements include prior ticketing or related experience, strong organization, accurate data entry, and excellent written and verbal communication to serve theatre patrons with professionalism.

Qualifications

• Previous ticketing office experience or equivalent work experience preferred.
• Strong organizational skills.
• Typing requirements, as well as data entry knowledge.
• Knowledge of computer operations including computerized ticketing system, spreadsheet programs, and word processing are a plus.
• Must be able to deal with high-energy situations while continuing to provide superior customer service.

Responsibilities

• Facilitates telephone and window sales for Huntington Theatre Company and Boston Theatre Scene, processes season and single ticket orders, exchanges, and FlexPass redemptions.
• Provides information, customer service, and problem resolution for theatre patrons.
• Assists with season ticket processing during peak season ticket periods.
• Maintains accurate Ticketing Office records and processes information in a timely manner.
• Deals efficiently, accurately, and courteously with any season and single ticket patron needs.

Skills

Strong organizational skills

Typing requirements

Data entry knowledge

Written and verbal communication

Customer service mindset

High-energy environment handling

Tools

Computerized ticketing system

Spreadsheet programs

Word processing

Job description

The Huntington Theatre Company in Boston, MA is seeking a Customer Service Representative for our Ticketing Call Center and offices. You will handle telephone and window sales, process season and single ticket orders, and support ticketing operations across Calderwood Pavilion and venues.

Key requirements include prior ticketing or related experience, strong organization, accurate data entry, and excellent written and verbal communication to serve theatre patrons with professionalism.