Theatre Leadership & Guest Experience Supervisor

AMC Entertainment; Eden Prairie (MN); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Free movies

401(k) match

Medical coverage

Dental coverage

Vision coverage

EAP access

Free popcorn

Discounts on food and drinks

AMC gift cards

Job summary

AMC Entertainment in Eden Prairie, MN is seeking a Theatre Supervisor to guide daily crew performance, ensure guest satisfaction, and keep operations running smoothly behind the scenes and on the floor. You’ll lead with energy, communicate with care, and model AMC values in a fast-paced, movie-loving environment.

This role requires 6 months of supervisory experience, availability evenings and weekends, and a commitment to safety and cash handling.

Qualifications

• Must be at least 18 years old.
• Six months of supervisory or leadership experience.
• Evening, weekend, and holiday availability.
• Friendly, outgoing personality.
• Strong guest service, communication, leadership, and teamwork skills.
• Ready to work in a fast-paced, fun environment.

Responsibilities

• Coordinate and coach theatre crew members through daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and provide access to vendors for deliveries and repairs during off-hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash‑handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund‑related issues.

Skills

Leadership

Guest service

Communication

Teamwork

Tools

Microsoft Office Suite

Theatre systems

Job description

AMC Entertainment in Eden Prairie, MN is seeking a Theatre Supervisor to guide daily crew performance, ensure guest satisfaction, and keep operations running smoothly behind the scenes and on the floor. You’ll lead with energy, communicate with care, and model AMC values in a fast-paced, movie-loving environment.

This role requires 6 months of supervisory experience, availability evenings and weekends, and a commitment to safety and cash handling.