Theater Ticket Services Specialist

Harvard University; Cambridge (MA); Vor Ort; USD 20.000 - 28.000; Teilzeit

Benefits dieser Stelle

Generous paid time off

Health insurance

Retirement plans

Wellbeing resources

Family support

Tuition assistance

Commuter benefits

Zusammenfassung

Harvard University’s American Repertory Theater is seeking a part-time Ticket Services Representative to support box office operations in Cambridge. You will handle a broad range of ticketing transactions, maintain constituent data in Tessitura, and ensure accurate financial and customer records.

The role requires strong communication and detail orientation in a busy arts environment. You will assist patrons by phone, email and in person, process subscriptions and exchanges, and collaborate with

Qualifikationen

• Two years of experience in a box office environment using Tessitura or similar CRM database.
• Excellent attention to detail and accuracy.
• Ability to multi-task in a fast-paced office and work independently or with a team.
• Strong written and verbal communication skills.

Aufgaben

• Engage in timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s Tessitura database.
• Update records as needed and ensure accuracy of customer and transactional information.
• Process single ticket transactions, subscriptions, exchanges, donations, and other solicitations.
• Assist patrons via phone, in person, via email and online chat to complete transactions and answer questions.
• Work on projects as assigned by the Ticket Services Manager and Head of Patron Services.
• Adhere to theater policies, work in a safe manner, prioritize workload, and maintain attendance.
• Participate in theatre events as needed.

Kenntnisse

Box office experience

Tessitura

CRM database

Tools

Google Docs

Jobbeschreibung

Harvard University’s American Repertory Theater is seeking a part-time Ticket Services Representative to support box office operations in Cambridge. You will handle a broad range of ticketing transactions, maintain constituent data in Tessitura, and ensure accurate financial and customer records.

The role requires strong communication and detail orientation in a busy arts environment. You will assist patrons by phone, email and in person, process subscriptions and exchanges, and collaborate with