Theater Server & Guest Experience Pro

Cinépolis USA; Tomball (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Cinépolis USA in Tomball, TX is seeking a Server to deliver exceptional food and beverage service in a fast-paced theater environment. You will greet guests, guide them through the menu, upsell promotions, and ensure accurate order taking and timely delivery.

Responsibilities include operating the Vista POS, handling payments, verifying IDs for alcohol, and maintaining cleanliness. Flexibility for nights, holidays, and weekends is required to support guest experiences.

Qualifications

• Must be 18 years or older.
• 1+ years of full-service serving experience.
• ServSafe and Alcohol training certifications preferred or must complete training and certification provided by Cinépolis prior serving.
• Ability to work with Vista Point of Sale System and perform basic math.
• Exceptional guest service orientation.
• Equally comfortable communicating and working with guests, peers, subordinates, and supervisors.
• Standing, walking, lifting, twisting, bending and traversing stairs on a frequent basis.
• Availability to work during holidays, nights, and weekends.

Responsibilities

• Be proactive with greeting all guests in the theater before their request for service.
• Answer Plex Call System in a timely manner to further assist guests.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu.
• Demonstrate Passion, Commitment, and Integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible.
• Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal and drinks.
• Process all payments correctly and responsibly and returning to guests at appropriate time to limit disruptions to the films.
• Process daily server paperwork accurately and timely.
• Check guest’s identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
• Assist with crowd control and seating of guests as needed.
• Inform management of guest complaints and or maintenance requests.
• Complete all opening, mid and closing procedures- including but not limited to side work.
• Attend and participate in trainings and meetings.
• Other duties as assigned

Skills

Guest service

Communication

POS system

Math skills

Teamwork

Multitasking

Tools

Vista POS

Job description

Cinépolis USA in Tomball, TX is seeking a Server to deliver exceptional food and beverage service in a fast-paced theater environment. You will greet guests, guide them through the menu, upsell promotions, and ensure accurate order taking and timely delivery.

Responsibilities include operating the Vista POS, handling payments, verifying IDs for alcohol, and maintaining cleanliness. Flexibility for nights, holidays, and weekends is required to support guest experiences.