Theater Operations Supervisor

THEODORE ROOSEVELT MEDORA FOUNDATION; Medora (ND); On-site; USD 21,000 - 30,000; Full time

Job summary

The Theodore Roosevelt Medora Foundation seeks a Theater Operations Supervisor to lead front-of-house and concessions teams at the Burning Hills Amphitheatre, ensuring smooth daily operations, ticketing flow, and guest safety. You will coordinate staff, provide coaching, and maintain inventory while upholding high service standards.

This role supports interns, trains staff, and collaborates with the Front of House Manager to cover scheduling and daily tasks in a dynamic outdoor venue

Qualifications

• Excellent verbal communication skills.
• Reliable, on time, and ready for every shift.
• Provide outstanding guest service.
• Prior inventory management experience helpful.
• Knowledge of food and beverage handling desired.

Responsibilities

• Take a leadership role among the front of house and concessions staff.
• Direct daily tasks in the absence of the Manager.
• Assist Front of House Manager with training and coaching of staff.
• Assist with scheduling and coverage for theater tasks.
• Ensure guest safety during ingress and egress.
• Be familiar with safety procedures and protocols.
• Assist with ordering and inventory of all concession items.
• Work as a team with interns.
• Receive, inventory, and organize food and beverage orders.
• Maintain cleanliness of concession stand, parking lots, and seating areas.
• Provide excellent guest service.
• Participate in workplace safety training sessions.
• Perform other related duties as assigned.

Skills

Verbal communication

Reliability

Guest service

Inventory management

Food & beverage knowledge

Job description

Description

Our Company

Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary/Objective

The Theater Operations Supervisor is responsible for leading the team and assisting in executing the day-to-day operational tasks at the Burning Hills Amphitheatre (BHA), including fulfilling concessions and front of house positions. daily cleaning, and general maintenance.

Duties/Responsibilities

• Take a leadership role among the front of house and concessions staff.
• Give direction to the team on daily tasks needing to be accomplished in the absence of Manager.
• Assist Front of House Manager with training and coaching of staff.
• Assist with scheduling and providing coverage for tasks needed to be completed in the theater.
• Ensure guest safety during times of ingress and egress.
• Be familiar with BHA safety procedures and protocols.
• Assist with ordering and managing inventory of all Concession items.
• Be a team player with fellow interns.
• Assist in receiving, inventorying, and organizing all food and beverage orders.
• Work to clean the concession stand, parking lots, and audience seating areas daily.
• Excellent guest service is required.
• Participates in workplace safety training sessions.
• Performs other related duties as assigned.

Supervisory Responsibilities

• Train and oversee the Theater Operations Interns.

Requirements

Required Skills/Abilities

• Excellent verbal communication skills.
• Reliable, on time, and ready for every shift.
• Provide outstanding guest service.

Required Education and Experience

• Must give exceptional service to all guests.
• Must be able to troubleshoot and create solutions if needed.
• Previous Food and Beverage experience required.
• Must be familiar with safe food handling practices.
• Previous inventory management and ordering experience preferred.
• Must be fluent in English, bilingual a plus.

Work Environment

This position is working outside in hot conditions when working at the Medora Musical but may be inside buildings when needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds. Must be able to work long hours and available for evenings, weekends, and holidays as required.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.

Our Location

• TRMF is in the heart of the Badlands: Medora, North Dakota.
• It is situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You are never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.
• Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.