Burning Hills Amphitheater Front of House Manager

Theodore Roosevelt Medora Foundation; Medora (ND); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive wages with overtime opportunities

Affordable company provided housing

Meals provided at low cost

Zusammenfassung

A scenic historical foundation is seeking a Front of House Manager in Medora, North Dakota, responsible for training and supervising staff while ensuring excellent customer service at the Burning Hills Amphitheatre. Ideal candidates should have prior front of house experience, excellent communication skills, and the ability to handle customer requests efficiently. This full-time position offers competitive wages, overtime opportunities, and affordable on-site housing. Join us for an exciting role amidst the beauty of Medora.

Qualifikationen

• Must possess math skills sufficient to make changes for customers quickly and accurately.
• Must be fluent in English; bilingual a plus.
• Must be willing to wear a headset and respond quickly if needed.
• Ability to stand and move for extended periods.

Aufgaben

• Schedule and supervise staff for all front of house positions at the BHA.
• Account for all hours reported on time sheets for front of house employees.
• Ensure excellent customer service and safety for all guests.
• Assist the Director of Volunteer Programs with volunteers.
• Know location of emergency equipment and follow safety procedures.
• Maintain inventory of equipment and supplies.
• Train and supervise all theater operations staff and nightly volunteers.

Kenntnisse

Excellent verbal communication skills

Provide consistent, excellent customer service

Reliable, on time, and ready for every shift

Ability to stand and move for extended periods

Ausbildung

Previous theater front of house experience

Previous Guest Service Experience

Tools

POS system

Jobbeschreibung

The Amphitheatre Front of House Manager will have the primary responsibility of training, scheduling and supervising all Medora Musical front of house staff. They will also ensure excellent customer service and safety while resolving guest problems at the Burning Hills Amphitheatre (BHA).

• Schedule and supervise staff for all front of house positions at the BHA
• Account for all hours reported on time sheets for front of house employees and ensure accuracy to submit to TRMF accounting staff for payroll.
• Ensure excellent customer service and customer safety with all guests at the BHA
• Assist the Director of Volunteer Programs with assigning volunteers and training them on their nightly duties
• Know the placement of all emergency equipment in case of emergency
• Be familiar with BHA safety procedures and protocols
• Maintain inventory on necessary equipment and supplies

Supervisory Requirements

• Train and supervise all theater operations staff, as well as nightly volunteers.

Required Skills/Abilities

• Excellent verbal communication skill
• Provide consistent, excellent customer service
• Reliable, on time, and ready for every shift
• Ability to stand and move for extended periods of time.

Required Education and Experience

• Must be willing to wear a headset and respond quickly if needed.
• Previous theater front of house experience required.
• Previous Guest Service Experience preferred
• Must be able to operate POS system, or willing to learn
• Must possess math skills sufficient to make changes for customers quickly and accurately
• Must be fluent in English, bilingual a plus.

Work Environment

This position is generally working outside in hot conditions when working the Medora Musical but may be inside buildings when needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Sunday through Saturday. Shifts vary based on business needs and the needs of the customer.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our Location

TRMF is located in the heart of the Badlands: Medora, North Dakota. It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound. Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.

Why Apply?

You have a passion for exploring beautiful places and meeting people from around the world. Competitive wages with great opportunities for overtime work Affordable company provided housing on-siteEmployee meals provided at low cost in employee dining room Explore Medora and its attractions free or at discounted costs.Including the Medora Musical, Bully Pulpit Golf Course, Trail Rides, Mini Golf, Retail Shops and more!