Front of House Manager - Theatre

THEODORE ROOSEVELT MEDORA FOUNDATION; Medora (ND); On-site; USD 42,000 - 66,000; Full time

Job summary

The Theodore Roosevelt Medora Foundation seeks a Front of House Manager - Theatre to train, schedule, and supervise Medora Musical front of house staff across multiple venues, ensuring top-notch guest service and safety.

You will wear a headset, manage nightly operations, coordinate volunteers with the Volunteer Programs Director, and uphold safety protocols while supporting the theatre team during performances.

Qualifications

• Excellent verbal and written communication skills.
• Reliable, ready, and on time for every shift.
• Provide outstanding guest service.
• Ability to stand and move for extended periods.
• Must be fluent in English; bilingual a plus.

Responsibilities

• Schedule and supervise staff for all front of house positions at the venues.
• Account for all hours reported on time sheets for front of house employees.
• Verify accuracy of weekly timesheets and forward to accounting per policy.
• Ensure excellent customer service and guest safety at all venues.
• Coordinate volunteers with the Volunteer Programs Director; know emergency procedures.
• Maintain inventory and participate in safety meetings; perform other duties as required.

Skills

Excellent communication

Punctual & reliable

Guest service oriented

Stand and move for long periods

English fluency

Tools

POS system

Job description

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary/Objective

The Front of House Manager - Theatre will have the primary responsibility of training, scheduling, and supervising all Medora Musical front of house staff. They will also ensure excellent customer service and safety while resolving guest problems at the Burning Hills Amphitheatre (BHA), Old Town Hall Theatre and Townsquare Showhall.

Duties/Responsibilities

• Schedule and supervise staff for all front of house positions at the Burning Hills Amphitheater.
• Account for all hours reported on time sheets for front of house employees and verify the
• accuracy of the information reported on weekly timesheets; ensure that timesheets are delivered
• to the accounting staff in accordance with the TRMF policy.
• Ensure excellent customer service and customer safety with all guests at the BHA, OTHT, Townsquare Showhall.
• Work in coordination with the Volunteer Programs Director to assign the volunteers to their nightly duties.
• Know the placement of emergency equipment and location of emergency personnel prior to the show.
• Be familiar with BHA safety procedures and protocols.
• Participate in workplace safety meetings.
• Maintain inventory of necessary equipment and supplies.
• Perform other duties as required.

Supervisory Responsibilities

• Train and supervise all theater operations staff, as well as nightly volunteers.

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Reliable, ready, and on time for every shift.
• Provide outstanding guest service.
• Ability to stand and move for extended periods of time.

Required Education and Experience

• Must be willing to wear a headset and respond quickly if needed.
• Previous theater front of house experience required.
• Previous Guest Service Experience preferred.
• Must be able to operate a POS system, or willing to learn.
• Must possess math skills sufficient to make changes for customers quickly and accurately.
• Must be fluent in English, bilingual a plus.

Work Environment

This position is working outside in hot conditions when working at the Medora Musical but may be inside buildings when needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds. Must be able to work long hours and be available for evenings, weekends, and holidays as required.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.

Our Location

• TRMF is in the heart of the Badlands: Medora, North Dakota.
• It is situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You are never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.
• Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.