Theater Operations Coordinator

Netflix, Inc.; New York (NY); On-site; USD 50,000 - 190,000; Full time

Benefits offered by this job

Health Plans

401(k) Retirement Plan with employer match

Flexible time off

Paid leave of absence programs

Job summary

Netflix, Inc. is seeking a Workplace Theater Operations Coordinator in New York City. This role involves managing theater operations and providing top-notch customer service, with responsibilities split between events and theater operations.

The ideal candidate has over 5 years of experience in theater management and should be able to work under pressure. Netflix offers compensation between $50,000 - $190,000 with comprehensive benefits including health plans and a flexible time-off policy.

Qualifications

• 5+ years of theater management experience.
• Experience with facility management.
• Ability to work a flexible schedule.

Responsibilities

• Provide highest level of customer service.
• Support various cross-functional teams.
• Facilitate and support events.

Skills

Theater management experience

High-profile events experience

Strong organization skills

Communication skills

Ability to work under pressure

Ability to multi-task

Tools

Vista POS system

Job description

Netflix is seeking a Workplace Theater Operations Coordinator to join our UCAN Venues team. This role will be based in NewYork City and report to the Theater Operations Manager. This role entails a 50% focus on events and 50% focus on Theater and operations. Netflix is a fast‑paced and demanding company that requires a driven individual who is able to exercise good judgment, take fast initiative, and provide a high level of customer service to enhance our guest experience. You’ll also be part of our unique culture.

Responsibilities

• Provide the highest level of customer service to all guests, vendors, colleagues, and talents.
• Partner with various cross‑functional teams outside of the UCAN Venues team such as Theatrical, Awards, Publicity, Events, EHS, and Safety & Security, etc.
• Support Netflix and Enterprise Operations initiatives such as I&D and sustainability.
• Manage vendors effectively to ensure scope of work is clear and the work is done meets Netflix standard.
• Facilitate and support a variety of events from small trade screenings to high profile large red carpet premieres.
• In‑depth knowledge of all theaters and building capabilities for events and lease restrictions.
• Proactively handle any arising issues and troubleshoot any emerging challenges.
• Assist in large team projects and own small projects as needed within the overall UCAN Venues.
• Work closely with vendors from different business segments.
• Manage and maintain equipment maintenance needs and records.
• Manage and ensure theater operations follow and comply with local regulations.

Qualifications

• 5+ years of theater management experience.
• High‑profile red carpet events experience prefer.
• Experience with facility management.
• Basic knowledge of digital and film projections.
• Experience with concession stand operation.
• Bar management experience is a plus.
• Experience with Vista POS system prefer.
• Strong organization and communication skills.
• Ability to work across various levels of the organization while building trust and fostering collaboration.
• A desire to be hands‑on, not afraid to roll up your sleeves.
• Ability to work well under pressure with tight deadlines.
• Ability to think strategically, multi‑task and work on several projects simultaneously in a fast‑paced environment.
• Ability to work a flexible schedule based on job needs; evenings and weekends - like a movie theater schedule.
• Ability to travel occasionally.
• Ability to proactively address and anticipate stakeholders’ needs.
• Able to work independently with minimal supervision.

Compensation & Benefits

• Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options.
• To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range.
• The range for this role is $50,000 - $190,000.
• Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family‑forming benefits, and Life and Serious Injury Benefits.
• We also offer paid leave of absence programs.
• Full‑time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full‑time salaried employees are immediately entitled to flexible time off.

EEO Statement

We are an equal‑opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.