Theater Host - Recurring

Disney; West Hollywood (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking friendly and outgoing individuals to join their team at a historic theatre. This role involves greeting guests, assisting with ticketing and concessions, and ensuring a clean and safe environment. Ideal candidates will have strong communication skills, a passion for customer service, and the ability to handle physical tasks. With a dynamic atmosphere and the chance to be part of special events, this position offers an exciting opportunity to engage with guests and contribute to memorable experiences. If you thrive in fast-paced settings and love working with people, this role is perfect for you.

Qualifications

• Enthusiastic about helping guests and great communication skills are essential.
• Must be able to lift 30 lbs and climb stairs during shifts.

Responsibilities

• Greet guests, check tickets, and direct them to their seats.
• Maintain cleanliness and safety in the theatre environment.
• Execute concession sales and uphold health standards.

Skills

Communication Skills

Customer Service

Teamwork

Basic Math Skills

Physical Stamina

Education

High School Diploma or Equivalent

Tools

VISTA POS System

Job description

Department/Group Overview:

The legendary El Capitan Theatre made its debut on May 3, 1926, as "Hollywood's First Home of Spoken Drama". This grand theatre has been restored to its original elegance, boasting a Spanish Colonial exterior and a colorful and lavish East Indian interior designed by San Francisco architect G. Albert Lansburgh. The El Capitan Theatre has undergone a museum-grade renovation. This includes the stage, which has been restored to its original 1926 legitimate-theater dimensions, a newly installed high-speed lift center stage, lights, recently remodeled dressing rooms, and state-of-the-art special effects. The theatre offers 1,000 seats and a Dolby SR-D audio system.

As an exclusive first-run theatre for Walt Disney Studios, Twentieth Century, Marvel Studios, Lucasfilm’s, and DMED distribution outlets. The El Capitan Theatre has hosted live stage shows, world premieres, and other special events that have helped restore showmanship to Hollywood Boulevard.

Job Summary:

Are you friendly and outgoing? Use your winning smile to greet guests, provide directions, information, and control guest flow in and outside of the theatre. Assist guests with admission and concession sales. This fast-paced environment moves hundreds of guests in and out of the theater at a time. Must be willing to assist in cleaning the facility between shows which will include common areas, auditorium, and restrooms. Be prepared to answer common questions about the various services offered at the theater. Assist guests with interactive events such as photo ops, costume displays, etc.

Responsibilities and Duties of the Role:

• As guests queue up for a show, you will greet them, check and scan their tickets prior to entrance.
• Knowledgeable of seat locations within the Theatre and be able to direct guests to their seats.
• Set up and remove stanchions and barricades as needed.
• Maintain clear pedestrian pathways around the Theatre to ensure neighboring stores, shops, or restaurant entrances aren’t blocked.
• All queues must be clean and safe, with trash picked up on a regular basis.
• Ensure ADA reserved areas are kept clear for guests when needed.
• Maintain a clean and safe work environment by sweeping, emptying trash receptacles, mopping, and wiping areas down including but not limited to auditoriums, lobbies, passageways, and restrooms.
• Inform guests on navigating through the theater via security checkpoints, concessions, restrooms, photo ops, and costume displays, etc.
• Execute concession POS sales, perform food preparation, and maintain inventory control levels. Uphold health standards as prescribed by the Los Angeles County Health Department and other food handling agencies.

Required Education, Experience/Skills/Training:

• Enthusiastic about interacting with and helping guests.
• Great communication skills.
• Must become familiar with the Theatre’s show times, let-in procedures, food services, nearby tourist attractions, and other Hollywood locations.
• Must become familiar with the Theatre’s Crisis Management procedures to help guests in case of an emergency.
• Must be able to bend, lift and carry 30 lbs. boxes, containers, cases of bottled soda, popcorn kernels, candy, and other equipment necessary for operating the Theatre.
• Must be able to climb several flights of stairs at various times throughout their shift.
• Basic mathematical skills are required for maintaining inventory and calculating correct change without the aid of a computer or calculator.
• Willing to be trained on the operations of the theatre’s point of sales (POS) VISTA system.
• Must demonstrate good communication skills both verbally and written.
• Must demonstrate the ability to work as part of a team – must be a team player.
• Must be willing to be cross-trained in all areas including but not limited to ushering, concessions, guest control, kitchen duties, pipe puller, box office, wardrobe, and guest services.
• Perform other duties as directed by the management team.
• Other requirements include availability for an 8-hour shift on Fridays, Saturdays, and Sundays plus special events and National and Company recognized holidays WHEN NEEDED.
• Must have a High School Diploma or Equivalent.

The pay rate for this role in California is $17.28 per hour.

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