Theater Host - Recurring

The Walt Disney Company (Germany) GmbH; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at an iconic theatre where your friendly demeanor will enhance the guest experience. In this fast-paced role, you will greet and assist hundreds of guests, ensuring their visit is enjoyable and memorable. You'll be responsible for ticket scanning, guiding guests to their seats, and maintaining a clean and safe environment. This role requires enthusiasm for customer service, teamwork, and a willingness to learn about theatre operations. If you're ready to contribute to a legendary venue and create lasting memories for visitors, this opportunity is perfect for you.

Qualifications

• Enthusiastic about interacting with guests and providing assistance.
• Must be familiar with theatre operations and emergency procedures.

Responsibilities

• Greet guests and assist with ticket scanning and seating.
• Maintain cleanliness and safety in the theatre environment.
• Execute concession sales and uphold health standards.

Skills

Customer Service

Communication Skills

Basic Math Skills

Teamwork

Problem Solving

Education

High School Diploma or Equivalent

Tools

VISTA POS System

Job description

The legendary El Capitan Theatre made its debut on May 3, 1926, as "Hollywood's First Home of Spoken Drama". This grand theatre has been restored to its original elegance, boasting a Spanish Colonial exterior and a colorful and lavish East Indian interior designed by San Francisco architect G. Albert Lansburgh. The El Capitan Theatre has undergone a museum-grade renovation. This includes the stage, which has been restored to its original 1926 legitimate-theater dimensions, a newly installed high-speed lift center stage, lights, recently remodeled dressing rooms, and state-of-the-art special effects. The theatre offers 1,000 seats and a Dolby SR-D audio system.

As an exclusive first-run theatre for Walt Disney Studios, Twentieth Century, Marvel Studios, Lucasfilm’s, and DMED distribution outlets, the El Capitan Theatre has hosted live stage shows, world premieres, and other special events that have helped restore showmanship to Hollywood Boulevard.

Job Summary:

Are you friendly and outgoing? Use your winning smile to greet guests, provide directions, information, and control guest flow in and outside of the theatre. Assist guests with admission and concession sales. This fast-paced environment moves hundreds of guests in and out of the theater at a time. Must be willing to assist in cleaning the facility between shows which will include common areas, auditorium, and restrooms. Be prepared to answer common questions about the various services offered at the theater. Assist guests with interactive events such as photo ops, costume displays, etc.

Responsibilities and Duties of the Role:

• As guests queue up for a show, you will greet them, check and scan their tickets prior to entrance.
• Knowledgeable of seat locations within the Theatre and be able to direct guests to their seats.
• Set up and remove stanchions and barricades as needed.
• Maintain clear pedestrian pathways around the Theatre to ensure neighboring stores, shops, or restaurant entrances aren’t blocked.
• All queues must be clean and safe, with trash picked up on a regular basis.
• Ensure ADA reserved areas are kept clear for guests when needed.
• Maintain a clean and safe work environment by sweeping, emptying trash receptacles, mopping, and wiping areas down including but not limited to auditoriums, lobbies, passageways, and restrooms.
• Inform guests on navigating through the theater via security checkpoints, concessions, restrooms, photo ops, and costume displays, etc.
• Execute concession POS sales, perform food preparation, and maintain inventory control levels. Uphold health standards as prescribed by the Los Angeles County Health Department and other food handling agencies.

Required Education, Experience/Skills/Training:

• Enthusiastic about interacting with and helping guests.
• Must become familiar with the Theatre’s show times, let-in procedures, food services, nearby tourist attractions, and other Hollywood locations.
• Must become familiar with the Theatre’s Crisis Management procedures to help guests in case of an emergency.
• Must be able to bend, lift, and carry 30 lbs. boxes, containers, cases of bottled soda, popcorn kernels, candy, and other equipment necessary for operating the Theatre.
• Must be able to climb several flights of stairs at various times throughout their shift.
• Basic mathematical skills are required for maintaining inventory and calculating correct change without the aid of a computer or calculator.
• Willing to be trained on the operations of the theatre’s point of sales (POS) VISTA system.
• Must demonstrate good communication skills both verbally and in writing.
• Must demonstrate the ability to work as part of a team – must be a team player.
• Must be willing to be cross-trained in all areas including but not limited to ushering, concessions, guest control, kitchen duties, pipe puller, box office, wardrobe, and guest services.
• Perform other duties as directed by the management team.
• Other requirements include being available for an 8-hour shift on Fridays, Saturdays, and Sundays plus special events and National and Company recognized holidays WHEN NEEDED.
• Must have a High School Diploma or Equivalent.

The pay rate for this role in California is $17.28 per hour.