Theater Host - Recurring

Walt Disney; Los Angeles (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a friendly and outgoing Theater Host to enhance guest experiences at a historic venue. In this role, you will greet guests, assist with ticketing and seating, and ensure a clean and safe environment. You will also engage with guests during interactive events and manage concession sales. This position offers a unique opportunity to be part of a vibrant team in a fast-paced setting, making every visitor's experience memorable. If you enjoy working with people and thrive in a dynamic atmosphere, this role is perfect for you.

Qualifications

• Enthusiastic about helping guests and great communication skills.
• Ability to lift 30 lbs and climb stairs during shifts.

Responsibilities

• Greet guests and assist with ticket scanning and seating.
• Maintain cleanliness and safety in the theater environment.
• Execute concession sales and uphold health standards.

Skills

Communication Skills

Customer Service

Teamwork

Basic Math Skills

Education

High School Diploma or Equivalent

Tools

POS VISTA System

Job description

Job Posting Title:

Theater Host - Recurring

Req ID:

10117574

Department/Group Overview:

The legendary El Capitan Theatre made its debut on May 3, 1926, as "Hollywood's First Home of Spoken Drama". This grand theatre has been restored to its original elegance, boasting a Spanish Colonial exterior and a colorful and lavish East Indian interior designed by San Francisco architect G. Albert Lansburgh. The El Capitan Theatre has undergone a museum-grade renovation, including the stage, which has been restored to its original 1926 legitimate-theater dimensions, a newly installed high-speed lift center stage, lights, recently remodeled dressing rooms, and state-of-the-art special effects. The theatre offers 1,000 seats and a Dolby SR-D audio system.

As an exclusive first-run theatre for Walt Disney Studios, Twentieth Century, Marvel Studios, Lucasfilm’s, and DMED distribution outlets, the El Capitan Theatre has hosted live stage shows, world premieres, and other special events that have helped restore showmanship to Hollywood Boulevard.

Job Summary:

Are you friendly and outgoing? Use your winning smile to greet guests, provide directions, information, and control guest flow in and outside of the theatre. Assist guests with admission and concession sales. This fast-paced environment moves hundreds of guests in and out of the theater at a time. Must be willing to assist in cleaning the facility between shows, including common areas, auditorium, and restrooms. Be prepared to answer common questions about the various services offered at the theater. Assist guests with interactive events such as photo ops and costume displays.

Responsibilities and Duties of the Role:

1. Greet guests, check and scan their tickets prior to entrance.
2. Be knowledgeable of seat locations within the Theatre and direct guests to their seats.
3. Set up and remove stanchions and barricades as needed.
4. Maintain clear pedestrian pathways around the Theatre to ensure neighboring stores, shops, or restaurant entrances aren’t blocked.
5. Ensure all queues are clean and safe, with trash picked up regularly.
6. Keep ADA reserved areas clear for guests when needed.
7. Maintain a clean and safe work environment by sweeping, emptying trash receptacles, mopping, and wiping down areas including auditoriums, lobbies, passageways, and restrooms.
8. Inform guests on navigating through the theater via security checkpoints, concessions, restrooms, photo ops, and costume displays.
9. Execute concession POS sales, perform food preparation, and maintain inventory control levels. Uphold health standards as prescribed by the Los Angeles County Health Department and other food handling agencies.

Required Education, Experience/Skills/Training:

1. Enthusiastic about interacting with and helping guests.
2. Great communication skills.
3. Familiarity with the Theatre’s show times, let-in procedures, food services, nearby tourist attractions, and other Hollywood locations.
4. Familiarity with the Theatre’s Crisis Management procedures to help guests in case of an emergency.
5. Ability to bend, lift, and carry 30 lbs. boxes, containers, cases of bottled soda, popcorn kernels, candy, and other equipment necessary for operating the Theatre.
6. Ability to climb several flights of stairs at various times throughout their shift.
7. Basic mathematical skills for maintaining inventory and calculating correct change without the aid of a computer or calculator.
8. Willingness to be trained on the operations of the theatre’s point of sales (POS) VISTA system.
9. Good communication skills both verbally and written.
10. Ability to work as part of a team – must be a team player.
11. Willingness to be cross-trained in all areas including but not limited to ushering, concessions, guest control, kitchen duties, pipe puller, box office, wardrobe, and guest services.
12. Perform other duties as directed by the management team.
13. Availability for an 8-hour shift on Fridays, Saturdays, and Sundays plus special events and National and Company recognized holidays when needed.
14. Must have a High School Diploma or Equivalent.

The pay rate for this role in California is $17.28 per hour.

Job Posting Segment:

Theatrical Distribution

Job Posting Primary Business:

Theatrical Distribution

Primary Job Posting Category:

Theatre Operations - Studios/El Capitan

Employment Type:

Part time

Primary City, State, Region, Postal Code:

Hollywood, CA, USA

Date Posted:

2025-04-15