Theater Box Office Guest Experience Associate

Cinepolis-Moviehouse & Eatery; The Woodlands (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

Cinepolis-Moviehouse & Eatery in The Woodlands, TX is seeking a Box Office team member to support daily theater operations. You will greet guests, educate them about offerings, handle phone calls, and process ticket purchases using a POS system while maintaining a clean, organized box office and assisting with swaps/refunds as needed.

The role emphasizes professionalism, teamwork, and calm performance under pressure in a fast-paced environment, with consistent schedule adherence and customer

Qualifications

• Must communicate professionally with guests and staff.
• Work in a fast-paced environment and stay calm under pressure.
• Take direction and work in a team environment.
• Exhibit professionalism at all times in front of guests and staff.
• Display citizenship and teamwork at all times.

Responsibilities

• Greet guests with a smile.
• Confidently educate guests.
• Answer phone calls professionally.
• Assist guests with ticket purchases using POS system.
• Provide swaps/refunds when needed.
• Maintain cleanliness of box office.
• Maintain Lost & Found log and items.
• Set up hearing impaired devices.
• Exhibits professionalism at all times in the presence of guests, management, and fellow employees.
• Displays citizenship and team work at all times while at M & E facility.
• Follow work schedule provided and review upcoming events.
• Knowledgeable of the items offered by the theater and their prices.

Skills

Professional communication

Teamwork

Calm under pressure

Direction adherence

Customer service

Tools

POS system

Job description

Cinepolis-Moviehouse & Eatery in The Woodlands, TX is seeking a Box Office team member to support daily theater operations. You will greet guests, educate them about offerings, handle phone calls, and process ticket purchases using a POS system while maintaining a clean, organized box office and assisting with swaps/refunds as needed.

The role emphasizes professionalism, teamwork, and calm performance under pressure in a fast-paced environment, with consistent schedule adherence and customer