The Westin Cincinnati - Telephone Operator

Aimbridge Hospitality, LLC; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality in Cincinnati is seeking a Telephone Operator to be the friendly voice guests hear first, directing calls and providing hotel information. You will help with front desk tasks, maintain privacy, and support daily operations with accuracy and care.

Ideal candidates communicate clearly, multitask effectively, and deliver professional service in a fast-paced hotel environment. This full-time role offers benefits and opportunities to grow in guest services.

Qualifications

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Strong multitasking skills and initiative.
• Effective problem-solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

Responsibilities

• Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
• Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
• Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
• Maintain guest privacy at all times; handle messages and faxes according to standards.
• Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
• Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

Skills

Communication

Multitasking

Problem solving

Customer service

Education

High school diploma

Job description

Join Our Team as a Telephone Operator! Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

Key Skills/Responsibilities

• Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
• Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
• Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
• Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
• Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
• Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

Education & Experience

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Strong multitasking skills and initiative.
• Effective problem-solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Application deadline for Colorado positions: