Overview
Summary of Position: Provide friendly, responsive service to create an exceptional dining experience for all of our guests by meeting and exceeding their expectations.
Responsibilities
- Welcome and greet guests. Make all guests feel comfortable and let them know you will be personally taking care of them; introduce yourself.
- Maintain clean service areas.
- Perform side work at the start and end of each shift as assigned by management.
- Respond promptly and courteously to any requests.
- Demonstrate a thorough knowledge of all food and beverage menus, promotions, and special events taking place within the company.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make changes (if applicable).
- Monitor and observe guests dining experience. Ensure that guests are satisfied with the food and service.
- Be ready and willing to assist fellow staff members as situations arise.
- Thank guests for their visit and invite them to return.
Qualifications
- Education: High school diploma or equivalent preferred
- Experience: Must have a minimum of 2 years experience as a server in a comparable restaurant is preferred.
- Requirements: Ability to communicate and understand the English language.
- Be willing to serve and entertain guests according to the perceived atmosphere and expectation.
- Have a working knowledge of beer, wine and liquor and common drink recipes.
- Possess basic math skills and have the ability to handle money and operate a cash register.
- Be able to work in a standing position for long periods of time.
- Be able to reach, bend, stoop and frequently lift up to 40 pounds.
- Punctuality and regular, reliable attendance including reliable transportation.
- Honesty and integrity; hard working.
- Possess good hygiene; coordinated and efficient; multi-task efficiently; organized, accurate.
- Works in a team environment; works with the public in a calm, courteous, friendly and professional manner.
Certificates/Licenses
- ServeSafe certified is preferred, but not required.
- TIPS training is preferred, but not required.