Server

Bigwhiskeys; Poplar Bluff (MO); On-site; USD 25,000 - 45,000; Full time

Job summary

Bigwhiskeys in Missouri seeks a server to provide friendly, responsive service and create an exceptional dining experience for all guests. Your main objective is to ensure guests have a marvelous time and want to return.

You will greet guests promptly, explain specials, take orders, relay to the kitchen, deliver meals, monitor satisfaction, and assist teammates to keep service smooth.

Qualifications

• Minimum 1 year of service experience.
• Ability to communicate in the predominant language of our guests.
• Basic math skills and ability to handle money.

Responsibilities

• Welcome and greet guests promptly to make them feel at home.
• Inform guests of specials and menu changes and make recommendations.
• Take food and beverage orders, enter into Micros system, and ensure accuracy.
• Deliver orders and check back to ensure guest satisfaction.
• Maintain clean service areas and assist teammates as needed.
• Prepare final bill and process payments.

Skills

Customer service

Communication

Money handling

Tools

Micros POS

Job description

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to show our guests such a marvelous time, they will want to return again and again.

Duties and Responsibilities:

• Welcome and greet guests within 30 seconds. Make all of our guests feel comfortable and let them know you're there to personally take care of them
• Introduce yourself
• Inform guests of specials and menu changes
• Make recommendations you genuinely feel your guest will enjoy
• Answer questions about our food, beverages, and other restaurant functions and services
• Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders)
• Perform side work at the start and end of each shift as required by the service station assignment
• Anticipated the guests' needs i.e. napkins, drink refills, appetizer plates
• Build Regulars
• Maintain clean service areas and pre bus tables
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
• Prepare final bill, present the check to the guest, accept payment, process credit card charges or make a change if applicable
• When dropping check, don't travel too far, check back asap
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist the bus person/hostess with clearing and resetting tables
• Thank guests for their visit and invite them to return
• Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Qualifications:

• Minimum 1 year of service experience
• Be able to communicate and understand the predominant language(s) of our guests
• Must have a basic knowledge of dining room and service procedures and functions
• Possess basic math skills and have the ability to handle money and operate a micros system
• Be able to work in a standing position for long periods of time (up to 5 hours)
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds