The UPS Store Retail Sales & Print Associate

RAK SHIPPING ONE LLC; Sarasota (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

The UPS Store in Sarasota is seeking a Center Associate to deliver world-class customer service while handling shipments, operating printers, copiers, and POS devices. You will advise customers on products and services, helping them choose cost-effective options while maintaining a friendly, professional appearance.

Ideal candidates have retail experience, solid computer skills, a high school diploma or GED, strong communication abilities, and reliability.

Qualifications

• Experience in retail or customer service setting.
• Strong computer skills, including basic Office software.
• Excellent verbal and written communication abilities.
• Friendly, professional appearance and reliable attendance.
• Ability to lift 40+ pounds and operate store equipment.

Responsibilities

• Delivers outstanding customer service to walk-in customers and phone inquiries.
• Continuously practices good listening skills with customers, team members, and leadership.
• Takes ownership of customer shipping needs and offers viable solutions.
• Learns all product and service offerings and industry trends.
• Operates equipment and devices in an expert fashion and helps others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Retail sales

Computer skills

Communication

Typing

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and preferably also Adobe Suites
• Experience with digital printing preferred but not required
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, welcoming and responsible
• Able to lift 40+ pounds
• Must have independent and reliable means of transportation to work location

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.