Retail Sales Associate

Multi-location Owner - Paul Reed; Naperville (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

The UPS Store is seeking a Retail Sales Associate to deliver world-class customer service by handling packages for courier shipments and operating copiers, faxes, binding, laminating, and POS devices. You will advise customers with accurate information and best-value options while learning all aspects of the business.

The ideal candidate has prior retail sales experience, strong computer and internet skills, a high school diploma or GED, and a friendly, professional demeanor.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred.
• Strong communication and people skills.
• Able to cross-sell and upsell products and services.
• Excellent packing skills.
• Proficient with computers; basic Microsoft Office.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Manages shipping needs and provides viable solutions.
• Operates equipment and software related to store devices.
• Maintains clean, organized, and safe workspace.
• Performs other duties as assigned.

Skills

Retail customer service

Phone skills

Verbal and written communication

Cross-selling/up-selling

Packing skills

Technology proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

The Retail SalesAssociate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds