The Pathway of Hope – Emergency Social Services Case Manager

KrocQuincy; St. Louis (MO); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Sick time

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

403b retirement

Aflac options

Short-term disability

Other elective benefits

Job summary

The Salvation Army Family Haven Shelter in St. Louis, Missouri seeks an Emergency Social Services Case Manager to provide intake, assessment, and Pathway of Hope services. You will help clients with food, utility, rent, and other basic needs, and liaise with community resources to maximize support.

This full-time exempt position offers a starting salary of $41,000 and requires collaboration with shelter staff to develop action plans, monitor progress, and document client outcomes.

Qualifications

• Bachelor’s degree in human services with 1 year of related work experience, including supervisory exposure.
• Must have outgoing personality with strong communication skills and the ability to work with diverse cultures.
• Strong leadership style and good organizational skills.

Responsibilities

• Provide intake, assessment, and services to ESS clients and manage Pathway of Hope services.
• Network with community agencies and referral resources to benefit clients.
• Pre-screen, set goals, and conduct follow-up meetings with clients.
• Input client information into SIMS and maintain records timely.
• Provide on-site and outreach assistance and determine client eligibility for resources.
• Distribute food, vouchers, and checks and refer to other agencies when needed.
• Maintain a current community resource guide and liaison with The Salvation Army and partners.

Skills

Outgoing personality

Communication skills

Leadership

Organizational skills

Diversity sensitivity

Education

Bachelor’s degree in human services

Tools

Computers

Job description

The Pathway of Hope – Emergency Social Services Case Manager

#D760-29158

St. Louis, Missouri, United States

Position Type

Full-time

Job Description

The Salvation Army Family Haven Shelter located in St. Louis, Missouri, is looking for an Emergency Social Services Case Manager. The Social Services Case Manager will provide intake, assessment, and services to individuals seeking ESS assistance and manage Pathway of Hope (POH) services. This will include assistance with food, utility bills, rent or mortgage payments, transportation, clothing and furniture vouchers, prescriptions, other basic needs items and POH client pre-screening, manager POH client goals. The Case Manager will network with community agencies, programs and referral resources that benefit the Corps.

This is a full-time exempt position, 40 hours per week, with starting salary of $41,000 annually.

The Salvation Army Family Haven Shelter is located at 10740 Page Ave, St. Louis, MO 63132.

• Deliver the Pathway of Hope service consisting of the following functions with a limited number of participating clients:
• Conduct pre-screening and intake of clients using specified assessment tools.
• Conduct goal setting steps with clients formulating change-oriented action plan.
• Conduct follow-up case management meetings with clients.
• Monitor and track the changes' goal attainment on the action plan.
• Input all client information into SIMS in a timely manner
• Provide on-site and occasional outreach assistance to clients seeking emergency
• Provide persons seeking assistance with intake and assessment activities to determine client eligibility and to match clients with resources.
• Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.
• Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
• Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.

Full job description available upon interview.

This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Minimum Qualifications

Bachelor’s degree in human services field with one (1) year related work experience with some supervisory experience. Combination of education and experience will be considered. Must have an outgoing personality with good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army’s mission is essential. Must have reliable transportation, a valid Driver’s License and pass TSA MVR check. Good communication skills as well as the ability to work with diverse and challenging personalities are essential.

Knowledge of

Knowledge of The Salvation Army and Government, State and community resources is helpful. Must have working knowledge of computers.

Physical and Working Conditions

Capable of occasionally lifting 20 pounds and sometimes up to 40 pounds. Occasionally move 50 or more pounds using dolly/cart/truck. Must be capable of performing in an office environment to include using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment.

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Benefits

• Sick time, personal days, and a floating holiday
• Health, Dental, Vision, and Hearing insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Long Term Disability with buyup option
• Voluntary Retirement Fund (403b)
• Voluntary Aflac products
• Voluntary Short-term Disability
• Other elective benefits

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