The Pathway of Hope – Emergency Social Services Case Manager

The Salvation Army North & Central Illinois Division; St. Louis (MO); Vor Ort; USD 35.000 - 47.000; Vollzeit

Zusammenfassung

The Salvation Army Family Haven Shelter in St. Louis, MO is seeking an Emergency Social Services Case Manager to provide intake, assessment and Pathway of Hope (POH) services to individuals in need.

This full-time, exempt role offers a starting salary of $41,000 annually and involves collaboration with community partners. Responsibilities include pre-screening, setting client goals, tracking progress, and coordinating resources such as food, utility assistance, and referrals.

Qualifikationen

• Bachelor’s degree in human services with one year related work experience; combination considered.
• Outgoing personality with good communication and ability to work with diverse cultures.
• Strong leadership and organizational skills; reliable transportation; valid driver's license; TSA MVR check.

Aufgaben

• Conduct pre-screening and intake of clients using assessment tools.
• Set goals with clients and develop action plans.
• Monitor progress with regular follow-ups and document in SIMS.
• Provide on-site and outreach assistance to assist clients seeking emergency.
• Distribute resources (food, vouchers) and refer to other agencies when needed.
• Network with community agencies to maximize services and coordinate referrals.

Kenntnisse

Case management

Client intake & assessment

Communication skills

Cultural competence

Supervisory experience

Ausbildung

Bachelor’s degree in human services

Tools

SIMS

MS Office

Jobbeschreibung

The Salvation Army Family Haven Shelter located in St. Louis, Missouri, is looking for an Emergency Social Services Case Manager. The Social Services Case Manager will provide intake, assessment, and services to individuals seeking ESS assistance and manage Pathway of Hope (POH) services. This will include assistance with food, utility bills, rent or mortgage payments, transportation, clothing and furniture vouchers, prescriptions, other basic needs items and POH client pre-screening, manager POH client goals. The Case Manager will network with community agencies, programs and referral resources that benefit the Corps.
This is a full-time exempt position, 40 hours per week, with starting salary of $41,000 annually.
The Salvation Army Family Haven Shelter is located at 10740 Page Ave, St. Louis, MO 63132.

Essential Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform this job description.)

• Deliver the Pathway of Hope service consisting of the following functions with a limited number of participating clients:
• Conduct pre-screening and intake of clients using specified assessment tools.
• Conduct goal setting steps with clients formulating change-oriented action plan.
• Conduct follow-up case management meetings with clients.
• Monitor and track the changes' goal attainment on the action plan.
• Input all client information into SIMS in a timely manner
• Provide on-site and occasional outreach assistance to clients seeking emergency
• Provide persons seeking assistance with intake and assessment activities to determine client eligibility and to match clients with resources.
• Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.
• Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
• Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.

Full Job Description Available Upon Interview.

This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Minimum Qualifications

Bachelor’s degree in human services field with one (1) year related work experience with some supervisory experience. Combination of education and experience will be considered. Must have an outgoing personality with good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army’s mission is essential. Must have reliable transportation, a valid Driver’s License and pass TSA MVR check. Good communication skills as well as the ability to work with diverse and challenging personalities are essential.

Knowledge of

Knowledge of The Salvation Army and Government, State and community resources is helpful. Must have working knowledge of computers.

Physical and Working Conditions

Capable of occasionally lifting 20 pounds and sometimes up to 40 pounds. Occasionally move 50 or more pounds using dolly/cart/truck. Must be capable of performing in an office environment to include using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment.