The Pathway of Hope - Emergency Social Services Case Manager

The Salvation Army USA Central Territory; St. Louis (MO); Vor Ort; USD 37.000 - 45.000; Vollzeit

Zusammenfassung

The Salvation Army Family Haven Shelter in St. Louis, MO is seeking an Emergency Social Services Case Manager to administer intake, assessment, and services for ESS clients and oversee Pathway of Hope (POH) activities.

This full-time exempt role (40 hours weekly) involves coordinating with community resources, supporting clients with food, utility bills, housing assistance, transportation, and referrals; requires a Bachelor's in human services and strong communication.

Qualifikationen

• Bachelor's degree in human services field and 1 year related work experience.
• Ability to work with diverse cultures and individuals.
• Reliable transportation and valid driver's license required.

Aufgaben

• Provide intake and assessment for ESS clients.
• Coordinate Pathway of Hope services and client goals.
• Assist with food, utility, rent, and other basic needs vouchers.
• Network with community resources and referrals.
• Maintain client information and POH progress in records.

Kenntnisse

Communication skills

Diversity & cultural competency

Organizational skills

Leadership experience

Reliable transportation

Driver's license

Ausbildung

Bachelor's degree in human services

Tools

SIMS

Computers

Jobbeschreibung

The Salvation Army Family Haven Shelter located in St. Louis, Missouri, is looking for an Emergency Social Services Case Manager. The Social Services Case Manager will provide intake, assessment, and services to individuals seeking ESS assistance and manage Pathway of Hope (POH) services. This will include assistance with food, utility bills, rent or mortgage payments, transportation, clothing and furniture vouchers, prescriptions, other basic needs items and POH client pre-screening, manager POH client goals. The Case Manager will network with community agencies, programs and referral resources that benefit the Corps.

This is a full-time exempt position, 40 hours per week, with starting salary of $41,000 annually.

The Salvation Army Family Haven Shelter is located at 10740 Page Ave, St. Louis, MO 63132.

Essential Functions

• Deliver the Pathway of Hope service consisting of the following functions with a limited number of participating clients:
  • Conduct pre-screening and intake of clients using specified assessment tools.
  • Conduct goal setting steps with clients formulating change-oriented action plan.
  • Conduct follow-up case management meetings with clients.
  • Monitor and track the changes' goal attainment on the action plan.
  • Input all client information into SIMS in a timely manner
• Provide on-site and occasional outreach assistance to clients seeking emergency
• Provide persons seeking assistance with intake and assessment activities to determine client eligibility and to match clients with resources.
• Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.
• Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
• Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.

Full job description available upon interview.

This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Minimum Qualifications

Bachelor's degree in human services field with one (1) year related work experience with some supervisory experience. Combination of education and experience will be considered. Must have an outgoing personality with good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army's mission is essential. Must have reliable transportation, a valid Driver's License and pass TSA MVR check. Good communication skills as well as the ability to work with diverse and challenging personalities are essential.

Knowledge of

Knowledge of The Salvation Army and Government, State and community resources is helpful. Must have working knowledge of computers.

Physical and Working Conditions

Capable of occasionally lifting 20 pounds and sometimes up to 40 pounds. Occasionally move 50 or more pounds using dolly/cart/truck. Must be capable of performing in an office environment to include using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment.