The Fontana Hotel - Front Desk Agent

Aimbridge Hospitality; Indianapolis (IN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Delta Hotels by Marriott Indianapolis East is seeking a Front Desk Agent to greet guests, manage check-ins/check-outs, and ensure a seamless arrival and departure experience. You will play a key role in delivering warm, personalized service that makes guests feel at home.

Ideal candidates bring a high school diploma and familiarity with hotel management software and MS Office, with a proactive, guest-first mindset and strong communication skills to support a smooth operation on site.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm guest service and handle quick check-ins and check-outs.
• Communicate clearly with guests and team to ensure smooth operations.
• Identify and resolve guest issues quickly to ensure satisfaction.
• Manage reservations, guest requests, and financial details with accuracy.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Delta Hotels by Marriott Indianapolis East creates a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of the frequent business traveler in mind. We focus on the details that really matter and provide smart valued services and amenities including fast free Wi‑Fi and free bottled water. A memorable hotel located just a few minutes from Downtown Indianapolis. Our premier hotel is situated just minutes away from Lucas Oil Stadium and other exciting locales. Taste a variety of popular entrees at our on‑site restaurant featuring fresh Indiana ingredients daily. Our hotel is connected via covered walkway to the Indianapolis Marriott East which also offers 26 event venues with a variety of spaces ideal for any occasion. Whatever brings you to Indianapolis, our Indiana hotel is ready to make your stay a success.