Front Desk Supervisor

Davidson Hospitality Group; Indianapolis (IN); Vor Ort; USD 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical coverage (multi-tier)

Dental & Vision Coverage

24/7 Teledoc

Free maintenance medications

Pet Insurance

Hotel discounts

Tuition Reimbursement

Paid Time Off

401K Match

Zusammenfassung

The Westin Indianapolis, a Davidson Hospitality Group managed hotel in downtown Indianapolis, is looking for a dynamic Front Desk Supervisor. You will lead the front desk team to deliver exceptional guest service, manage check-in/out, and respond to guest requests with professionalism.

Ideal candidates have cash handling experience, a high school diploma, strong communication, and solid computer skills. The role requires a flexible schedule including nights and weekends and offers opportunity

Qualifikationen

• Prior cash handling experience is required.
• High School Diploma or GED is required.
• Ability to communicate effectively with guests and team members.
• Read, write and speak English fluently.
• Six months of front desk experience.
• Strong computer skills for guest management systems.
• Flexible schedule including nights and weekends.

Aufgaben

• Supervise front desk operations, including check-in and check-out.
• Lead and motivate the front desk team to provide exceptional service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff.
• Ensure accuracy of guest reservations and billing information.
• Collaborate with other departments to resolve issues and enhance guest experiences.
• Maintain a clean and organized front desk area and ensure policy compliance.

Kenntnisse

Cash handling

Diploma/GED

Communication

English fluency

Front desk experience

Computer skills

Flexible schedule

Ausbildung

High School Diploma or GED

Jobbeschreibung

Property Description

The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect to work in a supportive and positive environment. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and fulfilling career path. The Westin Indianapolis is committed to creating a culture that values personal and professional growth, teamwork, and exceptional guest experiences. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, advance their career, and be part of a team that delivers exceptional service to guests. Joining the team at The Westin Indianapolis presents an exciting opportunity to be part of a renowned hotel that is dedicated to creating memorable experiences for guests in the vibrant city of Indianapolis.

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork.

Key Responsibilities:

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Join our team as a Front Desk Supervisor and take your hospitality career to new heights. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.