the D Hotel - Housekeeping - Supervisor

The D; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The D is looking for a Supervisor in Housekeeping to lead room and public areas cleanliness while ensuring safety standards and guest satisfaction. You will guide staff, monitor standards, and help maintain inventory and smooth operations in a hotel setting.

Applicants should have at least 2 years of housekeeping supervisory experience, strong guest-service skills, and the ability to work weekends and holidays. This is an on-site role at a Las Vegas property with a dynamic guest experience.

Qualifications

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Must have basic math skills and be computer literate.
• Must understand and comply with all company, departmental and Gaming Control Board rules and regulations.

Responsibilities

• Practice, support and promote the Company Service Standards at all times.
• Communicate with diverse clientele across departments.
• Answer guest questions reflecting department and property knowledge.
• Inspect rooms and common areas for cleanliness.
• Train Housekeeping Associates on cleaning tasks.
• Schedule shifts and replacements for absences.
• Respond to guest complaints and accommodate special requests.
• Monitor and replenish cleaning products stock.
• Ensure safety and sanitation policies are followed.
• Observe and report unusual or suspicious behavior.

Skills

Guest communication

Team coordination

Customer service

Microsoft Office

Outlook

Basic math

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Internet

Job description

JOB TITLE: Supervisor

DEPARTMENT: Housekeeping

JOB SUMMARY:

Responsible for providing outstanding, friendly and informative guest service while inspecting and maintaining specified standards of cleanliness and safety throughout the hotel guest room areas, as directed. Also attends to Guest needs and resolve Guest problems. Works to ensure maximum Guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.

ESSENTIAL JOB FUNCTIONS:

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Ability to communicate with a diverse and demanding clientele across multiple operational departments
• Answers Guest questions in a manner that reflects an understanding of the department and property in general
• Checking rooms and common areas, including stairways and hall areas, for cleanliness
• Training Housekeeping Associates on cleaning and maintenance tasks
• Schedule shifts and arrange for replacements in case of absences
• Responds to customer complaints and accommodating special requests
• Monitor and replenish cleaning products stock
• Ensure compliance with safety and sanitation policies in all areas
• Observe and report unusual or suspicious behavior

QUALIFICATIONS:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Have basic math skills and be computer literate
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Must have basic knowledge of Microsoft Office, Outlook and Internet
• Must have 2 years of Housekeeping supervisor experience
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with Team Members and Guests
• Must be at least 21 years of age

EDUCATION and/or EXPERIENCE:

• High school graduate or GED equivalent required
• Minimum 2 years of housekeeping supervisory experience, preferably at a hotel/resort of similar size

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Ability to lift and move up to 50 pounds of supplies
• Manual dexterity to operate job related equipment including but not limited to vacuum, cleaning supplies, and safety equipment
• Work is typically in an area which may be unusually hot, cold, noisy and may contain second-hand smoke
• Tasks performed from a sitting or non-sitting position

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).