TG Floor Supervisor

AGUA CALIENTE CASINO RANCHO MIRAGE; Rancho Mirage (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

AGUA CALIENTE CASINO RANCHO MIRAGE is seeking a Supervisor for Table Games operations in Rancho Mirage, CA. The role requires overseeing dealers, monitoring game integrity, and ensuring compliance with AML and currency reporting regulations.

The position involves supervising staff, managing table inventories, and handling guest concerns while coordinating with the Shift Manager to maintain smooth gaming operations.

Qualifications

• High school diploma or GED required, with 2 years related experience or training.
• Experience in card room operations and as dealer or floor supervisor preferred.
• Must be able to communicate in English.

Responsibilities

• Assist in the daily responsibilities of table games operations.
• Monitors the performance of subordinates, ensuring adherence to casino policies and procedures; overviews and maintains integrity of Table Games activity.
• Approves and oversees count table inventory at the beginning and end of shifts; facilitates replenishment of chips.
• Supervises issuance of cards; instructs personnel on table assignment; ensures compliance with federal currency reporting requirements.
• Handles minor guest complaints; assists Shift Manager with gaming operations.

Skills

Table Games knowledge

Supervisory experience

English communication

Education

High school diploma or GED

2 years related experience or training

Job description

Assist in the daily responsibilities of table games operations.Essential Duties and Responsibilities (other duties may be assigned)Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirementsMonitors the performance of subordinates, ensuring adherence to casino policies and procedures.Oversees and maintains integrity of Table Games activity.Possess good working knowledge and understanding of Table Games.Approves and oversees count table inventory at the beginning and end of shifts.Facilitates replenishment of chips.Supervises issuance of cards.Instructs personnel on table assignment.Ensures application and/or compliance of federal currency reporting requirements.Handles minor guest complaints.Assists Shift Manager with gaming operations.Can perform duties assigned by Shift ManagerSupervisory ResponsibilitiesDirectly supervises the dealers. Carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws.Responsibilities include planning, assigning and directing work; gives input on performance appraisal; rewarding and disciplining employees per approved casino policies; addressing complaints and resolving problems.GAMING EXPERIENCE REQUIREDTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh school diploma or GED, and 2 years related experience and/or training; or equivalent combination of education and experience in card room operations, to include but be limited to experience as a dealer and/or Floor Supervisor.Must possess the ability to differentiate Cheque color and appropriate values of each.Must be able to communicate in English.Working Conditions/Physical DemandsTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift.Must be able to work in a smoke filled environment.Typically the individual will be housed in an office environment.The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.